True Plumbing

Drew Buser

2 days ago

We were in Italy when our water heater spring a leak. Donn came right over and fixed it then installed a new device. Really appreciate it.

Ashley Young

3 weeks ago

These guys are great, was dealing with Brian P and he was super helpful, knowledgeable and most important honest. Would highly recommend for any plumbing needs in North County

Katie Bringuier

2 months ago

I am extremely disappointed to write this review and even more disappointed to end a decade-long loyalty to True Plumbing. They changed ownership in November 2023; this was my first time calling them since the change. It is a stark contrast to what they once were–reliable, fair, exemplary. I recommended them to every friend and neighbor who asked for a plumbing reference (and even those who didn’t ask). I was a huge fan! We had a dripping shower head. The tech came out and diagnosed it as needing a shower valve cartridge replaced. His quote for service was $831. This sounded unusual and extreme. Upon further investigation, I found that the Delta shower valve cartridge (pre-2006) was available at Lowes for $65.98, it takes approximately 30 minutes to replace the valve cartridge, and the average cost for a plumber to do so is about $300. I would have gladly paid this amount, as I do appreciate the knowledge and experience that goes into learning the trade. I called the company just to confirm this was truly an accurate quote. I referenced a receipt from approximately 2 years ago from the same company, in which 4 sink cartridges (plus 2 toilet flappers) were replaced. The total cost was $190. To further sour the experience, I was charged a $75 dispatch fee for the tech to come out for five minutes to diagnose the problem. This appears to be a win-win for True Plumbing: either a $500+ markup on the service, or a quick and easy $75 for a five-minute visit. I am beyond disappointed.

Patrick Marshall

2 months ago

Used True Plumbing several times in the past. Always has friendly, professional, knowledgeable employees that did quality work. A bit on the pricey side but usually worth it. Shame on me for being in a hurry to run off for business travel and not paying close attention…then ending up paying over $600 to get a leaky kitchen sink drain basket replaced. Less than $20 part at home depot and ~1 hour work. General contractor neightbor later told me this should have run $300 at most. ALWAYS second guess their pricing. Ask about material and hourly cost, no way my bill is justified. Never calling again.

Wendy Pendergrass

3 months ago

We had a leaky faucet and really low water pressure in our shower. I was able to get an appointment right away. Bert was on time and able to diagnose the problem and fix it right away. He was very easy to work with and knowledgeable. This is a very efficient and honest company. I will definitely use this company for all my plumbing needs!

Mark Stenson

4 months ago

With an emergency repair needed, the tech, Humberto, was reassuring, professional and knowledgeable. The repair I thought might not be able to done or would take several days was completed the same day.

R T

4 months ago

They charge $75 for a quote!! 75 dollars just to give you options of water heaters.

Tony Bertolino

4 months ago

Donn and Ron came out to help with a leak we originally thought to be a slab leak. Thankfully they were able to find it was a fridge leak and saved us a huge headache. We really appreciated them, Kyle, and Allison for their honesty and professionalism. Would recommend True Plumbing to anyone in need of plumbing help!

Carol Van Vooren

7 months ago

Timely, professional, and cleaned up.

Christine Carr

7 months ago

RON WAS AN EXCELLENT COMMUNICATOR, FRIENDLY AND COURTEOUS. HE WALKED ME THROUGH ALL STEPS NEEDED. SINCERELY, C CARR