A Payless Water Heaters & Plumbing

Jon Diorio

9 months ago

Beware, this appears to be a large call center + contractor operation masquerading as a “local family owned business.” I took off today to be here for their two hour service window (I actually gave them 2.5 hours). They called to say they’d be a little late, then called to say that they don’t have the parts I requested and can’t arrive anyway. This sometimes happens. But their absolute lack of contrition or any sort of apology is what makes me question their local roots and quality.

jingie52

a year ago

I called Payless to replace a busted water heater and they were able to come same day for an installation. The installer Max even drove from San Jose to Hayward and back to pick up the appropriate replacement heater. I’m writing this review as he is wrapping up my installation a little past 7pm. All other providers I called were not able to accommodate same day service. On top of that, Payless provided a competitive price as well. Highly recommended.

ya gao

a year ago

Terrible! Payless water heater is a complete scam, I saw a sticker on my heater and I called them. They had to came over to looked at the heater model and quote, $699. I think $699 is too expensive for a ignition switch. Because I paid around $50-100 for a different property in LA couple years ago. (Funny! Name doesn’t match fact) Called office, Bryan said they would need 699 to repair the ignition switch and I said I am afraid I would not repair it then. They still want $59.99 even problem is not fixed. And Bryan hang up on me. Couple mins later, I was trying to start it myself, and it was working. So I fixed problem myself and I had to pay them $59.99, And I got hang up!🙃 So be prepare to got ripped off and not being respected if you choose to call them!

kevin (myNickname)

a year ago

Mikey was very helpful and knowledgeable. And gave some good advice about water heaters. Good work.

Harry Liu

a year ago

Really good pricing and high quality materials. Got the work done in a timely manner and left the place cleaner than they found it.

Rinku Thomas

a year ago

The technician Michael was really professional and knowledgeable. He walked us through the options that made sense for our situation and was not pushy or trying to oversell.

Sophie S

a year ago

The office responded quickly for our water heater problem. David, the tech came on time, gave us diagnoses and presented options. David is very professional, communicative and got the job done right away. We are very happy with their service. Highly recommended.

Dean Hovey

a year ago

I was very impressed by the Payless Team. Each person I spoke with was professional. They listened to my issues, and clearly described what steps they would take to resolve my problem … I had a water heater on its last leg and needed to be replaced ASAP. The estimator arrived as promised, two options were discussed and then within an hour quoted—sent to me vial email with a PDF quote attachment. I asked for a third option, and received it within 30 minutes from my request. I called early the next morning with my quote choice and the installer arrived before noon. I had a constant stream of text messages and emails communicating arrival times with a picture of the person I’d be meeting with or who would be doing the installation. The replacement went smoothly, taking about two hours. The installation was clean and installer was confident and courteous. No surprises. A job well done!

John Huey

a year ago

They came to give free quote for new water heater. Excellent quote and had new water heater on truck and replaced broken water heater in a few hours. Very convenient and courteous.

Fred Amir

a year ago

The name says it all plus great service. Our water heater stopped working. The pilot would not work. I called several companies. Since the tank is 16 years old they said either it needs to be replaced or the part is hard to find. Josh at Payless said they can fix it. So Mike came over and fixed for much less than anyone quoted me. Yes, Payless and get great service.