Diablo Plumbing Inc

kayla Gonzalez

3 months ago

Julie from Diablo Plumbing was completely unprofessional and flat out rude over the phone. I work as a Property Manager and our company manages over 700 single family homes, so I am very familiar with how repair processes work. Diablo Plumbing was scheduled to do some repair work for one of the HOAs where we manage a unit. They gave no curtesy call and knocked quickly and left without calling the tenants to even see if they were home, which my tenants were. I then call Diablo about an hour later to see if they can get back out there just to be spoken too rudely, Julie cut me off when speaking. I couldn’t get a word in and then hung up on me. I would NOT recommend using this company. Horrible communication and horrible customer service.

ali shahbazi

5 months ago

Made 3 Appts. Each time was told an emergency came up and they won’t make it: the first 2 times, the rude rep. Pretty much said it’s my fault for signing up for the 10-noon slot, as if the prevous work takes longer, they won’t be able to show up. For the 3rd appt. made it for 8am. When called at 8:30 to make sure they will actually show up this time, was told there was an overnight emergency, and that they won’t show up. I don’t know why they just decline residential work in the first place instead of playing these games for 3 months.

joyce hsu

9 months ago

Waited 6 hours (1-4 window, showed up after around 7:45pm) for a simple fill and flush valve swap. Plumber arrived tired and unprepared. Have to walk through how the job needs to be done as the plumber was saying how he doesn’t like Toto toilet and didn’t even know how to take the water tank apart. A week later (went for a trip) a slow drip from the connection appears. It’s a Toto toilet so requires removal of the water tank to access the connection. Called customer service. Flat out told me they can send someone over but I might have to pay. I totally understood it’s not a big job. But still, better customer service and care can go a long way 🙂

Amogh pai

a year ago

1.poor customer care- I called the customer representative for an emergency service. They were so rude in telling me the fact that they are booked and won’t be able to schedule for an emergency. They started blaming me and the property management for lack of coordination and hung up the call. Very poor customer service by the business. 2. Temporary fix for sink clogging – My HOA uses them to fix the plumbing issues at place and they always tend to make a temporary fix. This was the 3rd TIME we were facing the same issue and still they won’t help us out knowing the fact that we can’t use our sink for 2 weeks. 3. Creating additional issues – The 2nd time this issue occurred they stopped the drinking line for some reason and did not fix that for a week meaning no drinking water in house for a week. They also had stopped the dishwasher. I hope no one has to go through them for the issues. because GOOD LUCK with talking to the customer representative. Very DISAPPOINTED in the service. DISRESPECTFUL of the customer.

Trevor Jacobson

a year ago

Great experience! They were able to come out and repair a washer hookup a day after making an appointment. Fernando was very friendly, got the work done quickly and went out of his way to save me some $$.

A W

2 years ago

I still not so sure about this company. I will give them more stars once the job is complete. I just moved to this place so my HOA using them. First of all they made me waited for the plumber past two hours beyond the expected arrival time. They are sure friendly but I am not sure they know what they are doing. The staff was very nice when you called to for why there is delay. They said they fixed my hot water issue but that still need to be seen. Since they said they fixed hot water issue I have been waking up half an hour early every morning just to turn on all the faucets in my condo for hot water to come out. They said the air will eventually flushed out of the pipes and I will get hot faster than 30 minutes.

Arianna Mendiola

2 years ago

Super nice and punctual. 10/10 recommend

J&M

2 years ago

Thank you Daniel and Diablo Plumbing. Your quick response and professional care is appreciated. We are happy with the service and will look to your company for upcoming projects and/or recommend your company to others in our circle.

J E (Tweedyjoan)

3 years ago

The Vine is back!! Great new seats that recline. Popcorn was delish 😋. In the Heights is a winner. …

Neel Nadgir

3 years ago

They sent out a very inexperienced tech who went ahead and cut the main water pipe without knowing where the shut off valve was. Needless to say 3 [expensive] hours later he was unable to fix it and I had to call someone else.