Rooter Hero Plumbing & Air

Overview:
Rooter Hero Plumbing & Air is a reliable plumbing service located in Norwalk, CA. The company specializes in a wide array of plumbing services, including emergency repairs and routine maintenance, designed to address various plumbing needs in both residential and commercial settings.

Services Provided:
– Plumbing repairs
– Drain cleaning
– Water heater services
– Emergency plumbing services
– Customer service support

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (562) 273-1110
Website: https://rooterhero.com/plumber-norwalk-ca-plumbing-repair-service

Customer Reviews and Sentiment:
Rooter Hero Plumbing & Air has received predominantly positive reviews on various platforms:

Google Reviews: 4.8 stars based on 135 reviews.

Positive feedback emphasizes the company’s efficiency, professionalism, and friendly service. Customers have frequently mentioned the responsiveness and problem-solving skills of the technicians.

Examples of positive reviews include:
“Dominick was very efficient and super nice.” – Julie Olea
“Ray the service tech was outstanding very professional and informative.” – Peter Alegria
“Jacob was very professional and understanding.” – Karen Jackson

However, there are some concerns raised regarding specific job execution, as seen in the following negative review:
“Since the clog was a towel clogged in the commode drain, why didn’t he remove the commode FIRST???” – Bobbi Bruesch

Review Summary:
Positive Sentiments: Efficient service, professional and friendly staff, quick response times, thorough work.
Negative Sentiments: Some issues with job execution and specific technician decisions.

Additional Ratings:
BirdEye: 4.8 stars based on 135 reviews, illustrating a consistent trend in customer satisfaction with occasional mentions of service execution issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and maintains a BBB rating of NR (No Rating).

Total Lead Smart Rating: 8.5

Conclusion:
Rooter Hero Plumbing & Air is a highly-rated plumbing service in Norwalk, CA, known for its fast and professional services. While the company receives overall positive feedback, minor criticisms related to job specifics suggest that potential customers should communicate their needs clearly to ensure satisfactory service.