Roto-Rooter Plumbing & Water Cleanup in Fresno, California 93727

Roto-Rooter Plumbing & Water Cleanup

5869 E Brown Ave Ste 102, Fresno, CA 93727

4.5 (124 reviews)

Overview:
Roto-Rooter Plumbing & Water Cleanup is a reputable plumbing service located in Fresno, CA. They specialize in a variety of plumbing services, including repairs and emergency plumbing solutions.

Services Provided:
– Plumbing repairs
– Emergency plumbing services
– Drain cleaning
– Leak detection and repair
– Professional plumbing consultation

Hours of Operation:
Monday to Sunday: 24/7

Contact Information:
Phone: (559) 238-7885
Website: https://rotorooterca.com/plumber/fresno-ca/?utm_source=google&utm_medium=organic&utm_campaign=gbp_fresno

Customer Reviews and Sentiment:
Roto-Rooter Plumbing & Water Cleanup has received mixed reviews across various platforms:

Google Reviews: 4.5 stars based on 124 reviews.

Positive feedback emphasizes the professionalism, promptness, and knowledge of the technicians. Customers appreciate the clear communication, swift response times, and effective service.

Examples of positive reviews include:
“Technician Andrew Hyde was very professional and knowledgeable.” – Michael Charles
“They came quickly, communicated well…” – Tray Robinson
“Very nice, recognized issue quickly and resolved it just as quick and price was great.” – Irene Carrillo

However, negative reviews express dissatisfaction with pricing and service delays. Some customers noted a lack of professionalism and poor customer service regarding appointment times.

Examples of negative reviews include:
“Outlandish pricing!!!! Buyer Beware.” – Dennis Jackson
“Very unprofessional and very poor ethics!” – Kristan Del Rosario
“He would not even try to clean it…” – Sidney Pichardo

Review Summary:
Positive Sentiments: Professionalism, quick service, knowledgeable technicians, effective communication, and good problem resolution.
Negative Sentiments: High prices, service delays, unprofessional behavior, and poor customer service regarding appointment scheduling.

Additional Ratings:
BirdEye: 4.5 stars based on 124 reviews, reflecting similar trends in customer satisfaction.

Total Lead Smart Rating: 6.7/10

Conclusion:
Roto-Rooter Plumbing & Water Cleanup is a viable option for plumbing services in Fresno, CA, known for their knowledgeable staff and quick service. However, potential customers should be mindful of the mixed reviews relating to pricing and service reliability before making a decision.

Member Since August 2024

Listing Id 356751

Contact Info

5869 E Brown Ave Ste 102, Fresno, CA 93727
(559) 238-7885
Lead Smart Rating :
6.7/10.0

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5869 E Brown Ave Ste 102, Fresno, CA 93727

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Reviews

Dennis Jackson

2 weeks ago

Just hired Roto Rooter for a repair of kitchen sink drain at my parents home in Kingsburg Ca… They charged $2,675.00 for this funky repair……….. Outlandish pricing!!!! Buyer Beware

Kristan Del Rosario

a month ago

The worst company ever! very unprofessional and very poor ethics! does not know the meaning of time and appointments! They were supposed to come to our house in the morning then got a call they are late finishing up a job will be here between 11 am to 1 pm and come 3 pm nothing! called the dispatcher 4 times! then got a text they will update us at 5 pm then 6 pm! I have been waiting here all day stuck in the house. I get they are 24/7 but they need to be transparent to customers why book us in the morning when they are short staff! Meanwhile they are not even sure what time they can come they can come at 1 am if they wanted too which they never disclosed in the beginning! go somewhere else rather than this very unprofessional company and their dispatcher Tina was very very rude! You have a customer waiting since 8 am and you have the nerve and audacity to tell me to reschedule tomorrow with no guarantee what time they will come again so that means I will be stuck here all day. Time is of the essence thats why there is an appointment because there is a designated time not delay for 8 hours! Your company does not know how to honor a commitment and appointment on time! very unprofessional and poor work ethics! the feeling of entitlement we can wait for you all day when you gave us a specific time but did not disclose you are very short staff and double booked appointments! we canceled and we’d rather pay an honest company who honors time and commitment!

Sidney Pichardo

2 months ago

I had a slab leak- they did something to my faucet in the kitchen. He would not even try to clean it or take. He ran to his truck to call George who would not take responsibility and wanted $675.00 for a faucet.

Michael Charles

2 months ago

Technician Andrew Hyde was very professional and knowledgeable. Friendly with valuable advice. We need more like him.

Tray Robinson

2 months ago

They came quickly, communicated well and sent me a photo of my technician so I knew who to expect. No service fee and a professional technician. Do recommend.

Irene Carrillo

3 months ago

Very nice, recognized issue quickly and resolved it just as quick and price was great as well. I should have called Roto Rooter a lot sooner!

Maria Rivas

3 months ago

Very knowledgeable. Andrew was very professional, friendly and took time to help me understand my plumbing pipes. Great work.

Christina Gamez

3 months ago

He was quick and through and gave me advice to help me in the future, I would definitely recommend Enrique for his services

krystal vargas

3 months ago

First time ever having to hire a plumber and they were fast to send over brian on the same day. He did an amazing job not only at fixing the issue but also explaining what the problem was and the different options I could take and the cost for those. Would definitely hire them again!

Richard Ramirez

3 months ago

Our Service Technician was very professional and very courteous. He came out on a Sunday within 1 hour of our call and completed the job in an extremely timely manner. Very much appreciated!