Roto-Rooter Plumbing & Drain Services

Overview:
Roto-Rooter Plumbing & Drain Services is a reliable plumbing company located in Van Buren, Arkansas. They specialize in various plumbing services and drainage solutions, providing prompt assistance to customers in need.

Services Provided:
– Drain cleaning
– Plumbing repairs
– Pipe replacement
– Water leak detection
– Emergency plumbing services

Hours of Operation:
Monday to Saturday 8 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (479) 474-3214
Website: https://www.rotorooter.com/vanburenar/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website

Customer Reviews and Sentiment:
Roto-Rooter Plumbing & Drain Services has received a variety of reviews with a strong overall rating of 4.7 stars based on 180 reviews.

Positive feedback emphasizes their efficiency, courteous staff, and professional service. Notable positive reviews include:
“They arrived within an hour… The gentleman was courteous and did NOT treat me like I was stupid.” – Shanna Jones
“Very good work. Communicated everything well.” – Nathan Clem
“I have used these guys multiple times. They show up when they say they will and they do great.” – Cole Cash

Conversely, negative reviews highlight issues with overcharging and perceived dishonesty regarding necessary repairs:
“The guy… said the whole pipe had to be replaced and estimated over $1,000… ended up being a quick 10 minute fix.” – Blake Strickland
“Well they sent a person broke my faucet and now want to charge me 900 dollars to fix their mess up.” – Danny Burkholder

Review Summary:
Positive Sentiments: Efficient service, courteous and professional staff, good communication, responsive to customer needs.
Negative Sentiments: Issues with overcharging, perceived dishonesty in assessments, and customer dissatisfaction regarding service failures.

Additional Ratings:
BirdEye: 4.7 stars based on 180 reviews, indicating a generally positive customer sentiment.
Better Business Bureau (BBB): Not accredited and has a BBB rating of NR (No Rating). Multiple complaints documented related to service issues.
Total Lead Smart Rating: 6.8/10

Conclusion:
Roto-Rooter Plumbing & Drain Services in Van Buren, AR, is known for its reliability and professional plumbing services. While the majority of reviews are positive, potential customers should be cautious due to reported instances of overcharging and questionable assessments. Overall, Roto-Rooter remains a strong option for plumbing needs in the area.