Mason Plumbing Co in El Dorado, Arkansas 71730

Mason Plumbing Co

4787 Magnolia Hwy, El Dorado, AR 71730

3.9 (10 reviews)

Overview:
Mason Plumbing Co is a plumbing service located in El Dorado, Arkansas. The company offers various plumbing solutions to both residential and commercial clients.

Services Provided:
– Plumbing repairs
– Hot water heater replacement
– Leak repairs
– General plumbing services

Hours of Operation (Example: Monday to Saturday 9 AM to 5 PM):
Information not available.

Contact Information:
Phone: (870) 863-7474

Customer Reviews and Sentiment:
Mason Plumbing Co has received mixed reviews across various platforms:

Google Reviews: 3.9 stars based on 10 reviews.

Positive feedback often highlights the company’s responsiveness, friendly staff, and quality service, with customers appreciating the efficiency and fair pricing.

Examples of positive reviews include:
“Pleased with the service I received.” – Rosie Burns
“Awesome service. Very friendly staff…” – Sabrina Coke
“They always get to me quickly and provide quality work…” – Niki Smith

Negative sentiments indicate issues with customer service and pricing transparency.
“We do not do work for third parties and hung up on me!” – Dan Schwent
“Charged over $850 for the hot water heater itself…” – Paul Kinard

Review Summary:
Positive Sentiments: Friendly and professional staff, quick response times, fair pricing, and effective service.
Negative Sentiments: Poor customer service experiences, high pricing without prior estimation.

Additional Ratings:
BirdEye: 3.9 stars based on 10 reviews, reflecting a similar trend of mixed feedback.
Total Lead Smart Rating: 6.3

Conclusion:
Mason Plumbing Co offers a variety of plumbing services in El Dorado, AR, with a reputation for friendly staff and efficient service. However, potential customers may want to be cautious regarding customer service experiences and transparency around pricing before making a decision.

Member Since August 2024

Listing Id 353629

Contact Info

4787 Magnolia Hwy, El Dorado, AR 71730
(870) 863-7474
Lead Smart Rating :
6.3/10.0

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Listing location

4787 Magnolia Hwy, El Dorado, AR 71730

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Reviews

Rosie Burns

a year ago

Pleased with the service I received.

Dan Schwent

3 years ago

What a terrible experience not only with a very rude lady who answers the phone (telling me too get a life…at one time) but then the owner of the company who I thought I would have a conversation with just says…we do not do work for third parties and hung up on me! When I spoke to the lady trying to explain that I would pay them with a credit card or even give them my credit card information up front it did not matter. This place is a joke and deserves to be out of business for the lack of professionalism they BOTH illustrated. Do not be fooled by there answering machine that says…have a blessed day, should be more like.. unless you have cash up front we will not show up!!

Sabrina Coke

3 years ago

Awesome service. Very friendly staff from the call placed to the end of the service performed. Will definitely use for services in the future!!! Thanks for doing an awesome job

Adam Beebe

3 years ago

I call. They show up. They fix the problem for a good price.

Karla Jones

4 years ago

Mason Plumbing was very responsive. He came in and completed the job in a very short time. I would recommend MASON PLUMBING anytime. Thanks so much. We were NOT overcharged like the other plumber did us. Thank you Thank You.

Paul Kinard

4 years ago

I called to have a hot water heater replaced and to repair a leaking toilet. Was charged over $850 for the hot water heater itself plus other charges for parts, labor, and various other “fees” totaling more than $1,400. Beware! Always ask for an estimate first.

jo baldridge

5 years ago

Great service and great guys, very professional and courteous. Always on time, honest, and just all round great service. Honest, honest service!

Niki Smith

5 years ago

They always get to me quickly and provide quality work at reasonable prices. I’ve used Mason’s for 20+ years and wouldn’t go anywhere else!

Rachel Leimkuhl

5 years ago

Never been here