Call-Us Plumbing in Phoenix, Arizona 85027

Call-Us Plumbing

519 W Lone Cactus Dr Suite 305, Phoenix, AZ 85027

4.7 (583 reviews)

Overview:
Call-Us Plumbing is a plumbing services provider located in Phoenix, AZ. The company specializes in various plumbing solutions, aiming to deliver efficient and reliable services to its clients.

Services Provided:
– Water heater installations and repairs
– General plumbing repairs
– Emergency plumbing services
– Home warranty work
– Leak detection and repairs

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (480) 396-6658
Website: http://call-usplumbing.com/

Customer Reviews and Sentiment:
Call-Us Plumbing has garnered a favorable rating of 4.7 stars based on 583 reviews across various platforms.

Positive feedback highlights the company’s excellent customer service, punctuality, and professionalism. Customers have particularly praised the technicians for their efficiency and ability to resolve issues quickly.

Examples of positive reviews include:
“Call Us Plumbing had the best customer service I have had in a long time.” – Lydia White
“Communication was amazing tight up to arrival, with real-time tracking.” – Jon Braddock
“My experience with call us plumbing was great and they gained a life long customer.” – Salena Mendoza

However, some negative feedback indicates issues with appointment timing and communication.

Examples of negative reviews include:
“I asked where I was in the window & was told I assume the end, what happened to that heads up?” – Stefan Finn
“No sense of urgency from this company!” – Michael Conner

Review Summary:
Positive Sentiments: Excellent customer service, punctual technicians, efficient problem-solving, and detailed explanations provided during services.
Negative Sentiments: Appointment timing issues and communication lapses.

Additional Ratings:
BirdEye: 4.7 stars based on 583 reviews, indicating a consistently high level of customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is not accredited with a BBB rating of A. There have been a few complaints regarding service delays.
Total Lead Smart Rating: 8.2

Conclusion:
Call-Us Plumbing stands out as a reputable choice for plumbing services in Phoenix, AZ, particularly known for its commitment to customer service and professional staff. However, prospective customers should remain aware of the occasional scheduling-related issues and communication complaints before making a decision.

Member Since August 2024

Listing Id 376701

Contact Info

519 W Lone Cactus Dr Suite 305, Phoenix, AZ 85027
(480) 396-6658
Lead Smart Rating :
8.2/10.0

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519 W Lone Cactus Dr Suite 305, Phoenix, AZ 85027

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Reviews

Justin Seegmiller

2 weeks ago

This company did a decent job fixing things. We had to call them a couple times for this property. Maclay Real Estate did not leave this real estate property in tip top condition. Plumbing co. Fairly punctual. They did the job.

Lydia White

3 weeks ago

Call Us Plumbing had the best customer service I have had in a long time. The technician was prompt and very efficient in setting up our new water heater. I couldn’t be more pleased. You will not regret going with this company. The pricing is very affordable. Thank you!

Stefan Finn

4 weeks ago

I had a 10-2 window, Jeff came after 2:30. I texted with someone who said he was delayed. Jeff was great and I had another issue so requested my warranty send them back, I texted please let me know if I am near the end of the 2pm window & don’t miss it again, at 12:16 I asked where I was in the window & was told I assume the end, what happened to that heads up? At 2:43 I asked for an eta, NO RESPONSE. You screwed me once, I gave you another chance & you literally blew me off. This is the first of several negative reviews online & to anyone I can get to listen.

diane consigli

a month ago

Jeff our technician was great. Knowledgeable and professional. We waited for a water heater to come in and they called to set up appointment. It was done in one day. Michele the office manager was very helpful throughout. Would recommend them highly.

Donna Baile

a month ago

Billy was wonderful and did an excellent job

Jon Braddock

a month ago

Best of the best! Communication was amazing tight up to arrival, with real time tracking. Clyde was polite, professional and resolved our issue quickly. Thanks for amazing service!

Salena Mendoza

2 months ago

Josh and his team were awesome. My hot water heater was leaking they where able to come out same day and replace my water heater the technician was explaining to me step by step what he was doing and why so I would understand better being in a lady overall my experience with call us plumbing was great and they gained a life long customer

Susan McDaniel-Arbo

2 months ago

Josh and Billy are a life saver! They didn’t give up when we were having issues with our tankless hot water system. Our home warranty was not allowing any new cases and did not care that we did not have hot water in our master bath. Josh and Billy came first thing the next business day and didn’t leave until we had hot water in our master bath! They went way out of their way to make sure we were happy and had hot water in our master bath!

Rose Koppy

4 months ago

Andrew was great. He came out as a second opinion from our home warranty co. AHS. The previous co had turned our simple fix into a bit of a mess unnecessarily. Andrew was able to get our problem covered under the warranty company and in working order and was very friendly and professional as well which is important when letting someone into your home. I’d definitely use them again.

Michael Conner

5 months ago

No sense of urgency from this company!