Overview:
Mortensen Custom Plumbing is a reputable plumbing company located in Flagstaff, AZ. They are known for providing high-quality plumbing services with a focus on customer satisfaction.
Services Provided:
Plumbing repairs, leak isolation, maintenance checks, faucet and disposal installation, and personalized service options.
Hours of Operation:
Monday to Saturday, 8 AM to 5 PM.
Contact Information:
Phone: (928) 774-4357
Website: http://www.774help.com/?utm_source=google&utm_medium=wix_google_business_profile&utm_campaign=5025968886338960549
Customer Reviews and Sentiment:
Mortensen Custom Plumbing has received overwhelmingly positive feedback across various platforms:
Google Reviews: 4.7 stars based on 123 reviews.
Positive feedback highlights the company’s professionalism, promptness, and quality of service. Customers have appreciated the clear communication, options provided for various service needs, and the friendly demeanor of the staff.
Examples of positive reviews include:
“I had a great experience with Mortenson custom plumbing.” – Erik Davies
“Marty was willing to work with me on finding a compromise.” – Patricia Harris
“Same day service… we are so pleased with our final product!” – Anthony Brau
However, there is a notable negative review regarding transparency in pricing and the issue of upfront payment, which led to customer dissatisfaction.
“Marty has refused a partial refund after charging substantially more than other plumbers.” – Bart Thompson
Review Summary:
Positive Sentiments: Professionalism, prompt service, high-quality work, clear communication, thorough options for repair.
Negative Sentiments: Concerns about upfront payments and value for service relative to cost.
Additional Ratings:
BirdEye: 4.7 stars based on 123 reviews, showcasing consistent customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint in the last three years concerning pricing transparency.
Total Lead Smart Rating: 8.5/10.
Conclusion:
Mortensen Custom Plumbing appears to be a reliable choice for plumbing services in Flagstaff, AZ, noted for their professionalism and effective communication. However, potential customers should remain aware of the pricing concerns raised in some reviews before proceeding with services.
Member Since August 2024
Listing Id 355365