Drain Go Plumbing

Overview:
Drain Go Plumbing is a plumbing service located in Decatur, AL, offering a wide range of plumbing solutions to residential customers. The company is well-known for its prompt service and professionalism, although it has received a mixture of positive and negative feedback from customers.

Services Provided:
– Plumbing repairs
– Faucet and sprayer replacements
– Leak detection
– General plumbing services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (256) 971-9494
Website: https://draingoal.com/

Customer Reviews and Sentiment:
Google Reviews: 4.6 stars based on 655 reviews.

Positive feedback highlights the company’s professionalism, timely service, and overall satisfaction with the work performed.

Examples of positive reviews include:
“Elbert & his partner came out and figured out my issue quickly.” – Chris Wetzel
“Great service.” – Henry Sims
“Very professional and organized.” – MBDA tv

Negative feedback points to issues with service quality and pricing concerns.

Examples of negative reviews include:
“Terrible! Stay far away!” – G G
“I’ve had this company be sent out by my home warranty company over the years and they are ridiculously overpriced.” – NE Day

Review Summary:
Positive Sentiments: Professionalism, quick service, effective communication, satisfaction with completed work.
Negative Sentiments: High pricing, service quality concerns, and mixed experiences with warranty claims.

Additional Ratings:
BirdEye: 4.6 stars based on 655 reviews, indicating general customer satisfaction, albeit with some negative experiences.
Better Business Bureau (BBB): The business has a profile and is not accredited, with a BBB rating of NR (No Rating). There has been one complaint in the last three years.
Total Lead Smart Rating: 7.5

Conclusion:
Drain Go Plumbing is a reputable option for plumbing services in Decatur, AL, known for its professional approach and efficient service. However, potential customers should consider the mixed reviews regarding pricing and service quality before making a choice.