Roto-Rooter Plumbing & Drain in Athens, Alabama 35614

Roto-Rooter Plumbing & Drain

21057 AL-251, Athens, AL 35614

4.7 (102 reviews)

Overview:
Roto-Rooter Plumbing & Drain is a reliable plumbing service located in Athens, AL, known for its prompt emergency response and professional service. They specialize in addressing plumbing emergencies, sewer line maintenance, and general plumbing repairs.

Services Provided:
– Emergency plumbing services
– Sewer line clearing and maintenance
– General plumbing repairs
– Residential plumbing solutions

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (256) 232-0254
Website: https://www.rotorooter.com/

Customer Reviews and Sentiment:
Roto-Rooter Plumbing & Drain has received positive feedback overall, with a rating of 4.7 stars based on 102 reviews.

Positive sentiments highlight the quick response time, professionalism, and effective service. Customers frequently mention their satisfaction with the knowledgeable technicians and the successful resolution of their plumbing issues.

Examples of positive reviews include:
“Best guys ever had a problem with the city line… you can depend on these guys.” – Jeremy Clayton Marshall
“Great staff, Great Service. First call for future needs.” – Tracy Moyers
“Prompt response time–just under 90 minutes from my call. Very pleased with the service.” – Barbara Maidment

The negative sentiment mostly revolves around pricing, with one customer noting that the service was more expensive than expected, and another flagged a tech who was somewhat pushy with upselling work.

Examples of negative reviews include:
“Tech was kind of pushy with upselling work. Was too expensive.” – J R
“However it cost way more than I would’ve expected.” – Cindy Weichseldorfer

Review Summary:
Positive Sentiments: Quick response, professionalism, effective repairs, knowledgeable technicians.
Negative Sentiments: Price concerns, upselling tactics from technicians.

Additional Ratings:
BirdEye: 4.7 stars based on 102 reviews, indicating strong customer satisfaction.
Better Business Bureau (BBB): The business has a profile with an A+ rating and is accredited, showcasing reliability.

Total Lead Smart Rating: 8.5

Conclusion:
Roto-Rooter Plumbing & Drain in Athens, AL, is a well-rated choice for plumbing services, especially for urgent plumbing needs. Their consistent positive feedback highlights their prompt service and professionalism, although potential customers should be mindful of the reports regarding pricing and upselling practices.

Member Since August 2024

Listing Id 342757

Contact Info

21057 AL-251, Athens, AL 35614
(256) 232-0254
Lead Smart Rating :
8.5/10.0

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Listing location

21057 AL-251, Athens, AL 35614

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Reviews

Jeremy clayton marshall

6 months ago

Best guys ever had a problem with the city line. They contact the city and have the amount here and made them fix it. As an emergencyou can depend on These guys

Spm Trap

a year ago

The service tech was knowledgeable and professional and quickly fixed my issue. Will use them again and would recommend them as well.

Dee Rainey

a year ago

When they came out 10 years ago, they did a wonderful job. I called today and she would give me no price at all. I called Estes and they came up with a ballpark, so I’m going with them.

Jim Lorance

a year ago

The Roto-Rooter guys were great, came out on Sunday night to get the place semi-livable again by clearing a blockage in the sewer line. I would give you a five guys but your investigation of the drain system in this house revealed some rather disturbing issues that will require extensive repair. (just kidding on the rating I went back up and gave you a five) These guys got out here as soon as they could, got us stabilized and provided some very good information I may need in the near future when it comes to who pays for most of what needs to be done to make things right. We were there 9th call that day and they had to go back another 20 miles to another call when they left here at around 6:30pm.

Tracy Moyers

a year ago

Great staff, Great Service. First call for future needs.

Cindy Weichseldorfer

a year ago

Once they got to my house it only took 5mins to clear out the pipe in my kitchen. However it cost way more than I would’ve expected. 🙁

Carolyn Durham

a year ago

he was very professional and curtious…offered to pull off his shoes. i was impressed.

Mark

a year ago

Very pleased with the service provided. They showed up on a Friday evening within a couple of hours of first call. Did good work and quickly addressed the problem. Will definitely reach out to them when needed again.

Barbara Maidment

a year ago

Prompt response time–just under 90 minutes from my call. Paul was very professional, replaced the guts of my shower faucet, which resolved the water gushing from the spigot (for almost 12 hours!). Very pleased with the service. Would definitely call on them again!

J R

a year ago

Tech was kind of pushy with upselling work. Was too expensive.