Surety Pest Control

MICHAEL “EPIC1MA666OT8MAN” ALVES

2 months ago

Excellent services and prices! Extraordinary friendly service personnel as well as excellent & friendly customer service staff in the office! Definitely recommend…. Been a customer for 15+ years!!

Jorgen dahl

2 months ago

I have called and complained several times about unsafe driving by their service personnel. I have a service road easement that passes over my property within 15 feet of our home which has a steep 20+ degree down hill grade.Their service personnel drive past our home at over 3 times the posted speed limit of 5mph which is based on minimum stopping distance requirements for a vehicle. I have toddler grandchildren that could step out easily and at the speeds they are traveling they will stop 20 to 40 feet beyond the point of impact. Obviously any request for civility from their service personnel falls on deaf ears.

Laura Spehar

9 months ago

They are great! Come in immediately when called/needed.

Kimberly Martin

11 months ago

Just sending a shout out to Scott for doing the dirty work of getting under the house to manage a mouse infestation and suiting up to deter yellow jackets from creating ground nests. Great guy. Great follow up. Thanks.

Pam Robinson

a year ago

Surety is an amazing company, and they always take care of us when we need them most

Kay Blanford

a year ago

After getting a new water heater in the garage, I found signs of mice! Called they came out working around my schedule! Heather, explained the process and the contract was less then if I tried to buy traps etc! Heather is the best! Five star isn’t enough!

Joy French

a year ago

This review is is only for the Surety inspector Heather Pedraza. Heather came out to my home to inspect for insects and rodents. She was wonderful. The inspection was thorough and she left no stone unturned. She spent quite a while covering every inch of the house, garage, crawl space and exterior. The next morning I received a full, detailed, easy to read and understand report along with beautifully labeled photos of every possible area that needed attention. I also received a detailed sales contract with all fees included and itemized. No hard sell, no up sell. Left up to me what I wanted to do or not do. Very professional and the potential charges were quite reasonable. Heather then spent almost an hour on the phone with me answering every question I had. Highly recommend Heather to come out and give you a free inspection. I will update review once I begin service and the rats are gone.

Maryann Etchells

a year ago

Surety Pest Control has had my back every step of the way in purchasing a house that needed pest control of bugs, wasps and rodents as well as doing kitchen toe kick abatement work, crawlspace abatement work, incredibly excellent exclusion work and helping me with referrals to other companies for things like insulation, etc. No one else would help me with the kitchen and I get anaphylaxis from rodents but they came out and helped when no other trade would. On the abatement work they were willing to take photos for my other renovation people of floor, electrical and plumbing damage so that the other contractors could find the spots no problem. Heather in particular has been a complete and utter guardian angel taking my health concerns and disability very seriously making sure to keep me safe. They’ve been organized, communicative, educated me as needed and extremely patient. I have them for my ongoing pest control contract and wouldn’t hesitate to recommend them to anyone in a heartbeat! 🙂

Colleen Fox

a year ago

So disappointing.. we have used Surety in the past and been very happy. This past year, not at all the same experience. We had agreed to a weekly plan to take care of rodents. Traps were set and then… crickets. No weekly checks were happening. They billed us and we called multiple times to try to find out what was going on. No response. When I finally filed a complaint with the BBB, lo and behold, I got a quick call. All seemed to be squared away and service was to resume (so sorry, we’ve gone through a change in the office, etc.). But it didn’t. I kept calling and calling, and finally got a live person from an answering service. They told me the manager would call within 24 hours. Nope. Went through this same process 3x before I finally got a call back. Service did pick back up, but was sporadic (not weekly as contracted). The problem WAS taken care of, though, and we liked the tech who serviced our property. She was knowledgeable and friendly (just likely being asked to do way more than was possible – she was in a hurry!). Anyway, we thought it was finally over, paid the bill. Then I get a threat to send to collections a couple of months later, even though I have a cancelled check as proof of payment. Now it actually HAS been sent to collections and I can’t get anybody to answer the phone… again. Horrible, horrible experience! Update: September 2022… WOW, 5 months after I thought I had finally gotten things cleared up with these guys, I got a call from a collections agency today. Apparently, Surety/Orkin sent this back to collections again. What in the world? These folks are truly inept on the business end. Shortly after my original review, they had actually sent our account to TWO DIFFERENT collections agencies. So much wasted time to get them to finally admit we were paid in full. That was LAST MAY!!?? Weirdest business practices we’ve ever had to endure!!

Charity Schwegman

a year ago

This review will be updated if the owner returns my call. We have been customers since we purchased our home in 2009. We have been on the bi-monthly plan, it is on auto pay, and we received notification of increases in the past. I received an email today indicating our account is past due. I attempted to email proof of payment; the email was returned. I called and left a message only to receive an extremely disappointing return call. The woman claimed I was sent a notice of price increase, but she did not work at Surety when the notice was sent 4/1, and could not confirm communication. I have every email and there was no notification. When confronted with why I was not contacted via telephone if my account has been partially paid since April, I was told I received an invoice. When I informed her this is a rental and I don’t review invoices for an auto pay that has no notification of price increase, I was told that was my problem. When I asked why no one called me, she said, “We sent you invoices. We do not call.” That was an unacceptable answer. When I asked to speak to her manager or the owner, she said he wasn’t in today. When we wrapped up our call and I listed my expectations, one being I receive a call from the owner this week, she then said, “It won’t be this week, he is on vacation.” The lack of communication and terrible customer service has this long time military customer cancelling her service and putting them on notice! You cannot treat customers this way, and expect them to stay. If a customer has consistently made payments and you notice a deviation, any company with excellent customer service would have called to make sure there were no problems! Until today, I was extremely satisfied with Surety and recommended them to multiple military transfers!