Sureguard Lawn & Pest

Larry Horne

8 months ago

Hired sure guard for pest control. First appointment you would think they would set a time to come out look at the home and meet the customer. Never a call saying we are headed your way, never a text message email or anything. When I go to the front door, I see a tag saying someone did service our home. I walked the exterior of the home, and you can’t tell the tech did anything besides hang a door sign and drive off. Webs and dirt mounds everywhere. Even a web on the front door. Horrible integrity and do not recommend. By the way I was still charged $163 for this service. Was told they can send out another tech but was not interested why should I have to be here to chaperone their employees. This isn’t a honest mistake and a miss of a couple spots. This is bad business! Update to my original post. Afte this review I received a call from a sure guard manager by the name of Steve. He came out to meet me and make things right. He was tentative and agreed that the tech before him did not do a good job. I sent me his number to reach out should I ever have any issues. Since then, Steve has shown excellent customer service and is truly the only reason I will give sure guard a second chance.

Dusty Hensley

10 months ago

We had a horrible infestation of house crickets. Killing over 10 bugs a day. They came out and treated. Bugs came out of everywhere for the first week dying and half dead. 3 weeks after the technician came out I notified them that we had about 80% less bugs. Huge improvement.

Courtney O'Connor

a year ago

Posted on behalf of my Nana! I would give negative one star if I could!!! The technician was excellent and very thorough but everyone else I worked with in the office/ on the phone was terrible!!! I was quoted one price and ended up being charged over a hundred dollars more than my quote. I was told that there was guaranteed coverage for a year for fire ants and chiggers. Then the technician told me there was only a month long guarantee on chiggers. Not even two weeks later, I’m being eaten up by chiggers again! I called them and they told me it would be $65 to come back and spray again! What’s a guarantee if you have to pay again?? The only guarantee I see is that they GUARANTEE that the bugs will come back!

Michael Jackson

a year ago

Rey is great. He always lets me know when he arrives, what he is applying and where he is applying the treatments. Always friendly and ready to answer any questions I may have about the treatment.

Wayne Kellam

a year ago

I was home all morning and tech performed outside treatment but never tried to come inside to treat. I always want inside treated. Walked thru recently wet flower beds leaving large boot tracks.

Tara Andrews

a year ago

Sureguard Termite & Pest Services are always professional and our service technician is ALWAYS timely, efficient, and professional.

Mason Bryant

a year ago

Chris is fast and has a system for all services

Toni Pepper

a year ago

I absolutely love this crew. They are so kind and easy to work with, and are quiet when they come into the house (which is nice since we are working from home so much!)

nakia price

a year ago

Rey Esteban was great explaining the process of my service!

Glenda Sargent

a year ago

The tech was very thorough in our service.