Integrity Pest Control – DFW in Southlake, Texas 76092

Integrity Pest Control – DFW

935 S Kimball Ave Ste. 162, Southlake, TX 76092

4.6 (31 reviews)

Overview:
Integrity Pest Control – DFW is a pest control service located in Southlake, Texas. The company offers a range of pest management solutions aimed at resolving residential pest issues effectively and professionally. With a strong focus on customer satisfaction, they strive for a reliable service standard.

Services Provided:
– General pest control
– Squirrel removal and prevention
– Rodent control
– Quarterly pest services

Wildlife Control Offered: Yes

Timings: Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (817) 427-5550
Website: https://bugrapture.com/

Customer Reviews and Sentiment:
Integrity Pest Control has received a mix of reviews with an overall rating of 4.6 stars based on 31 reviews.

Positive reviews highlight the professionalism, prompt communication, and effectiveness of the services provided.

Examples of positive reviews include:
“Always a good experience… Complete professionals thanks” – D W Devine
“Excellent service with friendly courteous staff. I highly recommend Integrity Pest Control” – Adrian W
“Service was excellent, customer service excellent .. I will use Integrity again when needed” – Beverly Dixon

However, there are significant complaints regarding billing issues and dissatisfaction with wildlife removal services, indicating inconsistent management.

Examples of negative reviews include:
“Just beware of this company that claims to be of Integrity because they have none.” – Amanda Green
“I have used Integrity before… Unfortunately, the proprietor has sold the business and the new management does not do what they are doing.” – Iris Graves

Review Summary:
Positive Sentiments: Professionalism, punctuality, effective service, good customer service, friendly technicians.
Negative Sentiments: Recurrent billing issues, inconsistent service quality, complaints about wildlife control handling.

Additional Ratings:
BirdEye: 4.6 stars based on 31 reviews, indicating a generally positive customer experience with occasional areas for improvement.
Total Lead Smart Rating: 7.5/10. This rating reflects good customer satisfaction but acknowledges issues related to management changes and service inconsistencies noted in reviews.

Conclusion:
Integrity Pest Control – DFW is a reputable choice for pest management services in Southlake, TX, praised for their professionalism and customer care. However, potential clients should be mindful of reported billing problems and the potential effects of recent management changes before selecting their services.

Member Since August 2024

Listing Id 208393

Contact Info

935 S Kimball Ave Ste. 162, Southlake, TX 76092
(817) 427-5550
Lead Smart Rating :
7.5/10.0

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935 S Kimball Ave Ste. 162, Southlake, TX 76092

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Reviews

iris graves

a year ago

I have used Integrity before and had been very happy with them. Unfortunately, the proprietor has sold the business and the new management does not do what they are doing. Have to recommend against them now.

D W Devine

a year ago

Always a good experience. Each technician checks in prior to the service to ask about any problems so they are prepared. They also give notice when on the way. Complete professionals thanks

Adrian W

a year ago

Excellent service with friendly courteous staff. I highly recommend Integrity Pest Control

Amanda Green

a year ago

We have had our quarterly service with them for almost year. At one time they had a billing issue and double charged me. The owner was apologetic & refunded us. We thought all issues had been resolved. Fast forward to us calling them in November for an excluded squirrel removal. They called me to seek a past due payment from September because they once again had a billing issue & didn’t auto bill us. Ok. So they have billing issues that they can’t seem to tackle. They quoted us $500 for the squirrel removal/prevention service. When I asked that it included them making sure the squirrels were out and wouldn’t come back the guy, Oscar told me yes. They came out to our home. Never went into the attic. Plugged two small holes with some sheet metal & caulk. I asked him what happens if they are trapped up there he said then we will come back at no charge and trap them. $500 to plug some holes seemed outrageous. I mentioned this in a review and they told me they’d refund us $100 and come out to setup a trap because we could hear the squirrels in our attic. They didn’t respond for several days. Today they told us it would be $150 for them to come setup traps. They didn’t refund us the $100 and they are wanting more money to set the trap. Even their office person told me over the phone that the trapping should have been included in the $500 service. Just beware of this company that claims to be of Integrity because they have none.

Beverly Dixon

a year ago

Service was excellent, customer service excellent .. I will use Integrity again when needed… Thank you guys for prompt service

Alana Solodow

a year ago

Integrity Pest Control always provides great service at an affordable price. Highly recommended.

Rhonica S

a year ago

We have used Integrity for years and they have always been easy to work with, on time, efficient, and very knowledgeable. I highly recommend them for pest control.

Brian Ham

2 years ago

Drake did an awesome job. Followed up with a call to inform me services were done because we were not home. He even brought our trash cans up from the street. Great guy.

Johnny Admire

2 years ago

This company is excellent. They do the job as if it were their house. Highly recommend

Liza Slosson

2 years ago

Andrew did an excellent job in answering my numerous questions. Very attentive and a great personality. I felt the genuine politeness of this young man.