Terminix

Overview:
Terminix is a reputable pest control company located in San Angelo, TX. The business offers a range of pest control services aimed at residential customers, focusing on termite protection and general pest management.

Services Provided:
– General pest control
– Termite control
– Quarterly services

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (325) 486-3405
Website: https://www.terminix.com/exterminators/tx/?utm_source=gmb-listing&utm_medium=organic&utm_campaign=local&utm_term=sanangelo

Customer Reviews and Sentiment:
Terminix has received mixed reviews across various platforms:

Google Reviews: 4.1 stars based on 51 reviews.

Positive feedback highlights the professionalism, courteousness, and knowledge of the staff. Customers have expressed satisfaction with reliable service and clear explanations of pest control measures.

Examples of positive reviews include:
“Every rep we have dealt with has always been professional, courteous, respectful and knowledgeable.” – William P
“Manuel Bejil did an outstanding job! Explained everything about the service provided!” – Jessie Hernandez
“David George was reliable, efficient, knowledgeable, friendly and informative.” – Harriett Demere

Negative sentiments primarily revolve around service issues, particularly regarding communication and scheduling. Several customers voiced frustrations about unresponsiveness and unplanned service visits.

Examples of negative reviews include:
“I asked for an estimate and suddenly they are planning to show up at the house and spray??? That’s a little presumptuous.” – David Renfrow
“I wish I could give them a -5 star rating. Horrible service. I have filed so many complaints.” – Justin Garza
“WE PAY FOR A YEAR OF PROTECTION AND GET NO PROTECTION IN THE END!!!! I ADVISE TO FIND ANOTHER COMPANY!!!!!!!” – Lillie Cook

Review Summary:
Positive Sentiments: Professional staff, thorough explanations, reliable service.
Negative Sentiments: Poor communication, missed appointments, lack of adequate service.

Additional Ratings:
Total Lead Smart Rating: 6.5/10
This rating reflects an overall decent customer satisfaction despite notable service-related criticisms, particularly regarding scheduling and communication issues. While many customers express satisfaction with the service provided, the recurrent negative feedback warrants cautious consideration for potential clients.

Conclusion:
Terminix in San Angelo, TX, offers a variety of pest control services and is recognized for its professional staff. However, potential customers should be aware of the mixed reviews pertaining to communication and service reliability before making a decision.