Overview:
James Pest Control Services is a family-owned pest control company located in Memphis, Tennessee. The company focuses on protecting homes and businesses from a variety of pests, providing reliable and thorough pest management solutions.
Services Provided:
– Routine pest control
– Termite treatment
– Ant control
– Wasp removal
– Spider control
Wildlife Control Offered:
No
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (901) 367-2007
Website: https://jamespestmanagement.com/memphis-tn/?utm_source=local&utm_medium=organic&utm_content=gmb
Customer Reviews and Sentiment:
James Pest Control Services has an overall rating of 4.0 stars based on 120 reviews.
Positive feedback highlights the company’s excellent customer service, knowledgeable technicians, and effective pest control solutions.
Examples of positive reviews include:
“Great! Great! company. We are very happy long time customers.” – Nash Hawkins
“This is a great family owned company… dedicated to great customer service and satisfaction!” – Jason Scott Bane
“I wanted to give a huge shout out to ROBERT, the technician… he made me feel like a valued customer.” – Teresa Ung
Negative sentiments include issues with customer service and communication, particularly one reviewer reporting disrespectful treatment when attempting to cancel an appointment.
Review Summary:
Positive Sentiments: Excellent customer service, knowledgeable and friendly technicians, effective pest control results.
Negative Sentiments: Poor communication, disrespectful treatment by staff, problems with appointment management.
Additional Ratings:
BirdEye: 4.0 stars based on 120 reviews, indicating a consistent level of customer satisfaction but some issues reported.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding customer service.
Total Lead Smart Rating: 6.8/10. This rating reflects a generally positive sentiment from customers balanced with some notable complaints concerning customer service and communication experiences.
Conclusion:
James Pest Control Services stands out for its dedication to providing effective pest control solutions and commendable customer service in Memphis, TN. While many customers report positive experiences with their technicians and overall service quality, potential clients should consider the reported issues with communication and customer relations before proceeding.
Member Since August 2024
Listing Id 200879