American Extermination Plus, Inc.

Restless Decor

a month ago

The service was great here. They were on time and efficient. The problem has been getting the service canceled when i moved! I have called numerous times and emailed trying to get the service canceled, yet I still keep getting notices that service is scheduled. Then they told me the guy picked up the “bait stations” when he went out. I’ve never had bait stations! I only had service for ants and wasps. Now she told me they will go out and pick up the bait stations, I again told her I’ve never had bait stations!!! The girl in the office hung up on me.

Jan L

a month ago

After being a customer for over 2 years, I was treated in a most insulting and disrespectful manner. The problem isn’t with the technicians who do the service calls, it’s in the office. I was charged for a service call, when they didn’t come out, and was treated so rudely when I called about it, trying to reschedule. You don’t treat customers so horribly, and insult them! **Update, their reply is both laughable and indictive of how truly unprofessional they are. They wouldn’t return my call, I was personally insulted, continually interrupted and treated so rudely, and they have the audacity to try and place blame on me! What they should have done, is be professional, apologize, and try to keep my business, but they’re incapable of that. That reply is proof. Needless to say, this is clearly a business you want to avoid at all costs!

Cheri Folk

2 years ago

Joel was friendly and professional. Inspected interior and exterior areas, including bait traps. Highly recommend.

Michael Kozlowski

2 years ago

5 stars always seems unattainable. I am a hard grader and to get 5 stars I need to be simply awed. However, there is no other possible rating to give here. I bought a house in December 2019 and the inspector failed to notice at least 250 bats living in the attic. To be fair, it’s a complex house and he did notify me of rodent droppings in the attic. I saw the pictures and assumed mice – an easy fix with a cat or two. He did not look in the actual attic though so we inherited a nice colony of little brown bats. After catching them in my house near nightly, I decided to find a professional. It is damn near impossible to find anyone to even come out to look let alone show up when scheduled. I tried “Town and Country Pest Control”, a local company first. The owner forgot that he was supposed to show up the first day. The next day, the manager showed up and came up with a plan. Apparently the plan was to never show back up or call again. So don’t even try them. Stop supporting unreliability and they will starve themselves out. So I called AEPI. From the start, Tara was extremely helpful in setting up a visit from Daniel. Daniel was there 2 days later. The bid was as reasonable as can be expected – it was bats you know. It took 2 days to seal up all access points for the bats and exclude them with one way cones. After the second day, Daniel walked the attic and crawl spaces and found zero bats. I figured maybe he missed one or two but there’s a one year warranty so I figured at least we had a good start. Seriously, waking up at all hours of the night to catch bats was getting old. But all the bats were gone! Even after the first day and they weren’t even finished yet! It’s now been three weeks and no bats. We even had a restoration company (Hi-Pro, another 5 star review believe it or not) come yesterday and remove all the guano and dead bats from the attic and crawl spaces. No more bats. I cannot believe it. And they returned for a third time to inspect and seal off a decommissioned chimney with mesh screen. These guys are great. Prompt service, they pick up the phone when you call, they are there when they say they will be there; you know – good old fashioned customer service and good business. In this day and age, these types of places are disappearing. I will only do business with companies like this. It’s a family owned business of hardworking people. You will get your money’s worth for sure. I cannot recommend them enough. Good luck if you go somewhere else – I will stick with AEPI, Tara, Daniel, Larry and Kayla (I hope I got that one right!) as I was simply awed.

Norma Daly

2 years ago

I have been using this business for several years and continually fight ants in the house

debbie lade

3 years ago

The exterminator technician was friendly, very knowledgeable, and willing to share his knowledge when doing a free inspection. As it turned out, I didn’t need a service currently and I very much appreciated him not trying to sell me something I didn’t need. He gave me information on what to watch for in regards to terminates and carpenter ants (my main concern). If I happen to need the service in the future, I’ll definitely be giving them a call. Seems to be a stand-up honest company!

Monika Faussett

4 years ago

This company is exceptionally horrible. I have tried to resolve my issues with them to no avail. I just had my quarterly service and the technician forgot to bait my crawl space. I now have the rats back. My appointment is frequently rescheduled from one month to another. I never know when they are coming out because they don’t give you a date or time. If you need service between quarterly service, they won’t come out unless the technician is in the area. Yet, I was told when I signed up for the service that someone will be out within 48 hours. I would not recommend this company to anyone. Half the time they don’t even answer the phone. I’ve left messages on their answering machine and no callback. I’ve been told it’s because nobody ever checks messages. Find another service. They might be a little bit more expensive. However, the frustration you’ll experience with this company is much worth the piece of mind.

vince godinez

4 years ago

Very good at what they do.

Corby Bennett

5 years ago

I had scheduled a two hour window to meet with an inspector so I could get an estimate. I was stood up! When I called the office I was told there was a scheduling mix up and was asked to schedule for another day. I had to take time away from work to meet with their inspector, who did not show up. I don’t have the time or the patience to reschedule for a company that can’t even call ahead to let me know there is a scheduling problem. American Extermination Plus, Inc. in Hillsboro OR is unreliable and does not respect their customer’s time.

Dawne Mike Hambach

5 years ago

They do a great job