Black Pest Prevention, Inc.

Overview:
Black Pest Prevention, Inc. is a pest control service located in Matthews, NC. The company provides a range of pest control solutions to address various infestations, aiming to ensure a pest-free environment for its customers.

Services Provided:
Pest control, general pest management, customer service.

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (704) 586-9341
Website: http://www.blackpest.com/?utm_source=gmb&utm_medium=organic&utm_campaign=local

Customer Reviews and Sentiment:
Black Pest Prevention, Inc. has received mixed reviews across various platforms:

Google Reviews: 4.3 stars based on 10 reviews.

Positive feedback highlights the company’s professionalism and quick response time. Customers have noted the effective service provided by technicians.

Examples of positive reviews include:
“Logan did an over the top job for my parents.” – chris shaw
“They are very professional and come out promptly when called.” – Joyce Fischer

However, there are significant negative sentiments regarding customer service and communication issues, with one customer expressing frustration over service cancellations and lack of information on chemicals used.

Examples of negative reviews include:
“I’m tired of paying for services that will never be delivered.” – P M
“Would not refer them to anyone! Stay away trust me you can find better service elsewhere.” – Rodney Hubbard

Review Summary:
Positive Sentiments: Professional service, promptness, and effective pest control.
Negative Sentiments: Poor communication, service cancellations, and unresolved issues.

Additional Ratings:
BirdEye: 4.3 stars based on 10 reviews, reflecting a similar trend of customer satisfaction with some ongoing concerns.
Total Lead Smart Rating: 6.5/10, based on the overall customer satisfaction, quality of services, and notable complaints about communication and service delivery.

Conclusion:
Black Pest Prevention, Inc. appears to be a competent choice for pest control services in Matthews, NC, known for their professional technicians and timely service. However, potential customers should be cautious and consider the mixed reviews regarding communication and issues with service reliability.