Magna Pest Solutions

Overview:
Magna Pest Solutions is a pest control service located in Charlotte, NC, specializing in a variety of pest management solutions. The company has garnered a strong reputation for its skilled technicians and commitment to customer satisfaction, making it a prominent choice for residents in the area.

Services Provided:
– General pest control
– Termite control
– Wildlife management
– Thorough inspections and treatments

Wildlife Control Offered:
Yes

Timings:
Monday to Saturday, 9 AM to 6 PM

Contact Information:
Phone: (980) 710-7378
Website: www.magnapest.com

Customer Reviews and Sentiment:
Magna Pest Solutions has received a high rating of 4.8 stars based on 277 reviews, indicating a strong overall customer satisfaction.

Positive feedback emphasizes the professionalism and thoroughness of their technicians. Many customers particularly highlighted the excellent service provided by technicians like Chris and Davis.

Examples of positive reviews include:
“Great job!” – Joe Bare
“Chris was very professional and met all my needs.” – Bryan Lemons
“Superior service! Chris Moore did a very thorough job.” – Brenda Garriott

However, not all feedback is favorable. A recent one-star review expressed frustration over poor communication when trying to cancel services, noting a lack of response and difficulty in contacting customer support.

Example of a negative review:
“I had to call almost every single day… Never did get a call.” – Tiffany Roberts

Review Summary:
Positive Sentiments: Professional technicians, thorough service, good communication from many staff members, and overall quality service.
Negative Sentiments: Issues with customer service responsiveness, particularly regarding cancellations and follow-up communication.

Additional Ratings:
BirdEye: 4.8 stars based on 277 reviews, indicating strong customer approval with few complaints.
Total Lead Smart Rating: 8.3/10. This rating reflects the high level of customer satisfaction, albeit with some concerns over communication that slightly impacts the overall score.

Conclusion:
Magna Pest Solutions stands out as a reliable pest control option in Charlotte, NC, known for its professionalism and effective pest management services. While the majority of customers praise their experience, recent feedback suggests that the company could improve its communication and responsiveness to avoid frustrations related to service cancellations.