J&J Exterminating Monroe

Overview:
J&J Exterminating Monroe is a pest control service located in Monroe, Louisiana. The company specializes in providing effective pest management solutions for residential and commercial clients, with a strong emphasis on customer service.

Services Provided:
– Pest control services
– Residential pest management
– Commercial pest management

Wildlife Control Offered:
No

Timings:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (318) 450-6414
Website: http://www.jjext.com/locations/monroe-pest-control

Customer Reviews and Sentiment:
J&J Exterminating Monroe has generally received positive reviews across various platforms:
Google Reviews: 4.7 stars based on 83 reviews.

Positive feedback often highlights the company’s friendly staff, professionalism, and responsiveness. Customers appreciate the knowledgeable service and quick resolutions to their pest issues.

Examples of positive reviews include:
“Great service along with a kind and knowledgeable team.” – Alton Clay
“Trey is great! He’s very personable and professional!” – L RB
“J&J Exterminating is by far the friendliest and professional company I have had the joy to work with.” – Sean Womack

However, some complaints focus on missed appointments and inadequate follow-up service.

Examples of negative reviews include:
“No one showed up!! I waited all day… still no response.” – Kiya Sheffie
“Been out twice and still have bugs.” – Frances Cotten

Review Summary:
Positive Sentiments: Friendly and professional staff, knowledgeable service, responsive to customer concerns, and effective pest management.
Negative Sentiments: Issues with missed appointments, lack of follow-up communication, and some ongoing pest issues post-service.

Additional Ratings:
BirdEye: 4.7 stars based on 83 reviews, consistent with the positive overall sentiment.

Total Lead Smart Rating: 7.5
Based on overall customer satisfaction, quality of services, and some instances of negative feedback regarding service consistency, this rating reflects a strong reputation with room for improvement in follow-up and communication.

Conclusion:
J&J Exterminating Monroe is a well-reviewed pest control service known for its friendly and professional team. With a solid reputation for effective pest management, customers are generally satisfied with their services. However, potential clients should be aware of occasional complaints regarding missed appointments and ongoing pest issues, suggesting a need for improved communication and follow-up.