Terminix

Overview:
Terminix, located in Lake Charles, LA, is a reputable pest control service provider, known for its extensive range of pest management solutions. With a focus on both residential and commercial pest control, Terminix has established a strong presence in the community.

Services Provided:
– General pest control
– Mosquito control
– Flea treatment
– Specialized pest management services

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (337) 595-0936
Website: https://www.terminix.com/exterminators/la/lake-charles-2652/?utm_source=gmb-listing&utm_medium=organic&utm_campaign=local&utm_term=lakecharles

Customer Reviews and Sentiment:
Terminix has received generally positive feedback but also notable criticisms:

Google Reviews: 4.4 stars based on 229 reviews.

Positive reviews praise the courteous and knowledgeable staff, particularly highlighting individuals like Mr. Fruge and Derek for their professionalism and quality service.

Examples of positive reviews include:
“Mr. Fruge really knows his job and gets to know his customers.” – Cornell Guidry
“My experience was fantastic… I would 10/10 recommend Terminix.” – Staci Conner
“Very good service. I use them for pest and mosquito control… very friendly.” – David Grice

Conversely, several negative reviews point to issues with service reliability, including missed appointments, inadequate treatments, and concerns about billing practices.

Examples of negative reviews include:
“During those 3 months I’ve had 2 no shows… They do not hold up on their end.” – Sydney Boquette
“Quoted me 165 quarterly… I owe 2,000+” – Jack meof
“Made an appointment, they never showed up!” – Katelyn Menard

Review Summary:
Positive Sentiments: Knowledgeable and polite staff, effective pest management, quick response times.
Negative Sentiments: Missed appointments, inadequate service delivery, billing issues, and unresponsive customer service.

Additional Ratings:
BirdEye: 4.4 stars based on 229 reviews, indicating a consistent level of customer satisfaction.
Total Lead Smart Rating: 7.2/10. This rating reflects a solid foundation of customer satisfaction backed by good service, but tempered by complaints regarding inconsistencies and customer service issues.

Conclusion:
Terminix in Lake Charles, LA, demonstrates a strong commitment to pest control with a knowledgeable staff and a range of services. While many customers commend their service, potential clients should remain cautious about reported service inconsistencies and communication challenges.