St. Matthews Exterminating

Overview:
St. Matthews Exterminating is a well-established pest control service located in Louisville, KY. Known for its reliable and humane treatment of pest issues, the company has built a positive reputation over the years for its dedication to customer service and community support.

Services Provided:
Pest control, humane wildlife trapping

Wildlife Control Offered:
Yes

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (502) 896-8831
Website: http://stmatthewsexterminating.com/

Customer Reviews and Sentiment:
Google Reviews: 4.0 stars based on 4 reviews.

Positive feedback emphasizes the quality of service and the company’s commitment to humane treatment. Customers appreciate the experienced staff and the owner’s compassionate approach.

Examples of positive reviews include:
“Great service, the company has been around for years and always does an excellent job.” – Hilary Kircher
“This lady has a huge heart… That shows that she is very kind-hearted and cares immensely for others.” – Sarah Follensbee

Negative feedback reflects issues with customer service, particularly in communication and pricing.

Examples of negative reviews include:
“When calling to enquire about treatment, the woman on the phone was very rude and unhelpful.” – Kelley Kannapel

Review Summary:
Positive Sentiments: Excellent service, humane approach, compassionate owner, experienced staff.
Negative Sentiments: Poor customer service, inconsistent pricing.

Additional Ratings:
BirdEye: 4.0 stars based on 4 reviews, consistent with Google reviews, indicating a balanced level of customer satisfaction.
Total Lead Smart Rating: 7.0/10

This rating reflects the company’s commendable service quality and customer care, slightly tempered by negative feedback regarding customer service interactions.

Conclusion:
St. Matthews Exterminating stands out as a trusted option for pest control services in Louisville, KY, notably for its humane approaches and customer-oriented service. However, prospective clients should take note of the mixed experiences related to communication and pricing.