Presto-X Pest Control in Louisville-KY, Kentucky 40299

Presto-X Pest Control

11003 Bluegrass Pkwy, Louisville, KY 40299

3.2 (10 reviews)

Overview:
Presto-X Pest Control is a pest control service located in Louisville, KY. The company offers a range of pest management solutions aimed at addressing various pest issues for residential and commercial clients.

Services Provided:
Pest control treatment, bed bug extermination, compliance support, and general pest management.

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (270) 679-3860
Website: https://www.prestox.com/your-local-office/kentucky/louisville/index.html?utm_source=google&utm_medium=gmb&utm_campaign=local

Customer Reviews and Sentiment:
Presto-X Pest Control has received mixed reviews across various platforms:

Google Reviews: 3.2 stars based on 10 reviews.

Positive feedback highlights the company’s professional technicians and satisfactory service. Customers appreciated the responsiveness and thoroughness of their workers.

Examples of positive reviews include:
“Our Tech Brandon Blakey strives to always take care of our needs. Works well with us to ensure compliance, and would recommend service to others as well.” – Derek Spivey
“5 star experiences” – Rob Grimes
“Brandon is Awesome!” – Brandon Blakey

On the other hand, complaints mostly revolve around poor customer service, difficulties in appointment scheduling, and billing issues.

Negative sentiments include:
“Not mad I was able to cancel with no fee but it would have made more since on their part to try using customer service skills and fix the issue.” – James Cunningham
“I would advise strongly against this business.” – Joshua Johnson

Review Summary:
Positive Sentiments: Professional workers, responsiveness, effective pest management.
Negative Sentiments: Poor customer service, appointment issues, billing discrepancies.

Additional Ratings:
BirdEye: 3.2 stars based on 10 reviews, reflecting a similar trend of customer satisfaction but significant concerns regarding service reliability.
Total Lead Smart Rating: 5.5/10 (Calculated based on overall customer satisfaction, quality of services, and the ongoing complaints observed in the reviews.)

Conclusion:
Presto-X Pest Control presents a mixed reputation in Louisville, KY, noted for some positive experiences related to their technicians and effective pest management. However, potential customers should carefully consider the negative reviews, particularly regarding customer service and billing practices, before making a decision.

Member Since August 2024

Listing Id 200016

Contact Info

11003 Bluegrass Pkwy, Louisville, KY 40299
(270) 679-3860
Lead Smart Rating :
5.5/10.0

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Reviews

Derek Spivey

a month ago

Our Tech Brandon Blakey strives to always take care of our needs. Works well with us to ensure compliance, and would recommend service to others as well.

Rob Grimes

a month ago

5 star experiences

Brandon Blakey

a month ago

Brandon is Awesome!

Joey Patterson

6 months ago

Not sure why this guy was all over the road. I took this pic cause dude was all over the place. Just after this pic, he ended up going off road for a moment before he regain control. Im sure that woke him up, but seriously dont drive if you cant do it safely.

James Cunningham

3 years ago

They are hard to set an appointment with. They cancel the day of with no notice so you waist the most time. There treatments a minimal effective. When I called in agitated because i was calling in a 3rd time for the same appointment and asked to speak with a supervisor they offered a cancel instead of fixing there mistake. Plus would not get a supervisor. Not mad I was able to cancel with no fee but it would have made more since on there part to try using customer service skills and fix the issue. HUGE WAIST OF TIME AND MONEY STAY AWAY!!

Joshua Johnson

6 years ago

Use literally any other pest control business, NOT THIS ONE. A few months ago, my wife and I had a bed bug issue in our home, and called this company to get rid of them. The technician came and quoted us a price of $100/per visit, and said that on average homes take 3 treatments to completely take care of the problem. He treated it that day, and we left it alone. He said he would come back in a week to check it out. Ended up coming back a 1.5 weeks later, unannounced. When he checked the room, he found that all signs showed that all the bed bugs were taken care of, so I elected not to do the other treatments to save us some money. A couple weeks later, my wife and I received a bill for $300! I sent an email to the company, assuming there was some sort of mistake, letting them know that we only had one treatment done. After not hearing anything back for over a week, I called. I spoke to a really kind customer service rep who said that, yes, there was a mix up, and I shouldn’t have to pay $300 for one treatment. She told me she would contact the local manager, and he would get back to me. About another month passes, and I finally get a call from the local manager, who spoke to me like I was crazy to think that I could get a bed bug treatment for $100. I let him know that’s what the technician quoted me, so that’s what I’m going to pay. He said he would investigate with the technician, and call me back soon. It has been about another 3 weeks, and I have yet to hear anything back. What I did get from the company was another bill. For $300. This whole situation is a headache, and I want it done. I would advise strongly against this business. I’m sure there are plenty more in the area who can deliver quality service without all the hassle.

De'Ondra M.

7 years ago

Thorough if present at visit…….otherwise may continue to have issue.