Mosquito Joe of the Bluegrass (Lexington)

Matt Oatley

2 weeks ago

I’m 50/50 on these treatment companies. Having owned a lawn care business for 5 years, I know enough about the various products to know that, in general, they work. But conditions do have to be pretty perfect to see positive results. This company seems to be laying down the right stuff. At this moment, that might be the only positive. 😂 1. Getting service started was an antiquated process (had to call to give a credit card over the phone) and I talked to maybe three different people all at the same time via text, phone, and email. Messages were delayed and slow. Took a bit to get service started. 2. Two out of the three reps told me (I have proof in text, but this was confirmed via phone too) that they would first (keyword), create a barrier with three consecutive treatments, for a discounted price. This could be interpreted two ways, either all the first three treatments are discounted, or the first three treatments are really just considered ‘the first’ treatment. Neither are true. After today’s ambiguity on text – I have a hunch they bank on ambiguity. Fair warning: You’ll spend over $200 in the first few weeks, then $77 every 21 days after that. You can go buy a Stihl Mister and all the pro chemicals they use and DIY, for way less money. Saving this treatment plan can pay for all that for a year (then you have the mister, and every consecutive year, just buy chemicals or something natural). 3. When I questioned the pricing model and discrepancy (after getting charged more than what I was told), they offered a booster “for free” – then I revealed I’d probably cancel and suddenly “boosters can’t be scheduled for cancelled accounts” 😂 … what a joke! What “service!” 4. We maybe noticed a decline in mosquito population 🤷‍♂️ but still got bites. We did have a lot of dead bees (babies too) we found around our property – enough to fill the bottom of a jar… so they are definitely NOT “pollinator friendly” like they say. Just learn how to DIY. That’s my advice. Skip these kinds of companies. They’re overpriced and most of them (in fairness, unsure about Joe) are predatory scams.

Joseph Kilijanski

2 weeks ago

Chris and also pest control is going well 👍 …

Hannah Vallance

3 weeks ago

Mosquito Joe was a great investment for enjoying the summer. I was concerned about spraying because most chemicals harm the pollinators but not with mosquito joe. I don’t have to worry about my kids and pets with the spray they use and it won’t harm the pollinators! We actually enjoy our yard now. Thanks mosquito Joe!

Raina Fullard

3 weeks ago

Mosquito Joe has been great to work with. Easy communication and friendly technicians. It’s nice to get to enjoy my backyard again

Mashelle Martin

2 months ago

If you read all the one star reviews you will read everything that I have to say about this company. I just called to cancel my service for at least the third time (after receiving an email saying they were coming to treat my property). I again spoke to the most rude employee. I told her if my yard gets treated they will not get paid. She said the same thing as always…have a nice day. Then “click” hangs up on me. I’ve not been able to get a confirmation email that service is cancelled. In addition, the reason I cancelled them is because the tech spent about 3 minutes max and only sprayed the grass in my large tree covered back yard. When I made a complaint with the office I was told their trucks are equipped with cameras and it shows George sprayed the trees. It’s impossible to see into my backyard from the front. I asked to be retreated or a refund and was denied. The lack of concern for quality service and the unbelievable rudeness of the frontline office staff is the worst I’ve experienced.

AUBREY TURNER

4 months ago

They have a policy to retreat your yard if you find that mosquitos are coming back sooner than your next treatment. I called to have this done and the person I spoke to was extremely rude to me and I ended up canceling my account. I later sent an email saying that I didn’t think that was a fair way to do business. They responded back by saying sorry you feel that way. I called back and spoke to a manager who did apologize. She said she would send someone out to fix it and set my account back up. Someone came the next day, but never showed up according to schedule again. Randomly months later I got an email saying someone would be coming. I called and canceled due to not wanting to deal with the company that didn’t seem to have it together. Months passed again with nothing, then an email that someone would come for service. Called again and once again spoke to a rude customer service representative. Hopefully they can actually get it cancelled. Overall the rude staff and lack of organization is what made me really unhappy with this company.

Jonathan

7 months ago

Their service started out okay where they would take their time in spraying but after several months they would show up to only be on our property for less than 3 minutes. We finally canceled with them when they charged us for a treatment in November that never happened. When we called to have the charge removed they refused and just hung up on us. If you use them watch out for chargers for services never occuring.

Cherron Harris

10 months ago

I switched from Mosquito Authority to Mosquito Joe this year, solely because it was a bit cheaper, and I absolutely regret it! I also made the mistake of paying for the year upfront. Every single service (I am not exaggerating, this includes my service that was scheduled for today lol) was either delayed or the worker did not show up. One of the staff, “George”, would literally run through my backyard while spraying, barely covering my property and the mosquitos were never well-controlled this year as they had been in the past when I used Mosquito Authority. I spoke with the company multiple times about missed and inadequate services and always got an excuse: a truck was in an accident, George got fired, they were overbooked, they did not have a truck to come to Lexington that day, etc. It is almost comical at this point. I will say though, one of the staff, “JW” did a great job and was always very polite. This is their one saving grace.

Amanda Reed

10 months ago

We no longer have a mosquito problem thanks to Mosquito Joe! I highly recommend it!

Nathalie Mc Caughley

10 months ago

This business is a pure scam. They only spray from time to time but do charge you consistently. When you call to inquire about the fact that you still have mosquitoes and flies, even though they were supposed to spray your backyard, they do not like it and hang up the phone on you. When I requested a cancellation of my account, they would not provide me a confirmation email of my cancellation and proceeded with trying to charge my credit card again