Overview:
Sentinel Pest Control is a pest control service located in Springfield, IL. The company specializes in various pest management services, including treatment for bed bugs, roaches, fleas, and wasps.
Services Provided:
Pest control (bed bugs, roaches, fleas, wasps), heat treatment, roach treatment, customer education about pest behavior.
Wildlife Control Offered:
No
Timings:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (217) 523-6312
Customer Reviews and Sentiment:
Sentinel Pest Control has a rating of 4.5 stars based on 39 reviews.
Positive feedback emphasizes effective pest extermination, quick response times, and helpful customer service.
Examples of positive reviews include:
“Sentinel Pest Control killed them off after 1 heat treatment.” – Walter Harper
“Responded to my voice message after hours and scheduled very quickly.” – Nancy Lawson
“After many years of service we have never been disappointed!” – Merrill McDaniels
Negative reviews mention poor communication, difficulty in arranging follow-up services, and dissatisfaction with specific pest treatments.
Examples of negative reviews include:
“They keep saying they’ll have someone call us or get back to us and never do.” – Caylob Anders
“I had them come spray for some wasps and the wasps have continued to stick around.” – Christie S
Review Summary:
Positive Sentiments: Effective treatments, quick response time, helpful customer service, knowledgeable staff.
Negative Sentiments: Poor communication, challenges in scheduling follow-ups, issues with treatment effectiveness on certain pests.
Additional Ratings:
BirdEye: 4.5 stars based on 39 reviews, reflecting a favorable trend in customer satisfaction with some unresolved communication issues.
Better Business Bureau (BBB): The business has a profile and holds a BBB rating of NR (No Rating). There are no recorded complaints in the last three years.
Total Lead Smart Rating: 7.0/10 (Calculated based on the overall sentiment, effectiveness of services, and communication challenges). This rating reflects strong customer satisfaction, though communication and follow-up issues slightly detract from the overall score.
Conclusion:
Sentinel Pest Control appears to be a reliable option for pest management in Springfield, IL, particularly noted for their effective treatments and quick service. However, potential customers should consider the mixed reviews regarding communication and follow-up services before making their decision.
Member Since August 2024
Listing Id 208620