Sentinel Pest Control

Sentinel Pest Control

Available
location 1001 S 9th St, Springfield, IL 62703
4.5 (39 reviews)

Overview:
Sentinel Pest Control is a pest control service located in Springfield, IL. The company specializes in various pest management services, including treatment for bed bugs, roaches, fleas, and wasps.

Services Provided:
Pest control (bed bugs, roaches, fleas, wasps), heat treatment, roach treatment, customer education about pest behavior.

Wildlife Control Offered:
No

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (217) 523-6312

Customer Reviews and Sentiment:
Sentinel Pest Control has a rating of 4.5 stars based on 39 reviews.

Positive feedback emphasizes effective pest extermination, quick response times, and helpful customer service.

Examples of positive reviews include:
“Sentinel Pest Control killed them off after 1 heat treatment.” – Walter Harper
“Responded to my voice message after hours and scheduled very quickly.” – Nancy Lawson
“After many years of service we have never been disappointed!” – Merrill McDaniels

Negative reviews mention poor communication, difficulty in arranging follow-up services, and dissatisfaction with specific pest treatments.

Examples of negative reviews include:
“They keep saying they’ll have someone call us or get back to us and never do.” – Caylob Anders
“I had them come spray for some wasps and the wasps have continued to stick around.” – Christie S

Review Summary:
Positive Sentiments: Effective treatments, quick response time, helpful customer service, knowledgeable staff.
Negative Sentiments: Poor communication, challenges in scheduling follow-ups, issues with treatment effectiveness on certain pests.

Additional Ratings:
BirdEye: 4.5 stars based on 39 reviews, reflecting a favorable trend in customer satisfaction with some unresolved communication issues.
Better Business Bureau (BBB): The business has a profile and holds a BBB rating of NR (No Rating). There are no recorded complaints in the last three years.
Total Lead Smart Rating: 7.0/10 (Calculated based on the overall sentiment, effectiveness of services, and communication challenges). This rating reflects strong customer satisfaction, though communication and follow-up issues slightly detract from the overall score.

Conclusion:
Sentinel Pest Control appears to be a reliable option for pest management in Springfield, IL, particularly noted for their effective treatments and quick service. However, potential customers should consider the mixed reviews regarding communication and follow-up services before making their decision.

business

Member Since August 2024

Listing Id 208620

Contact Info

  • address 1001 S 9th St, Springfield, IL 62703
  • phone (217) 523-6312
  • Lead Smart Rating :
  • 7.0/10.0
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Listing location

  • address 1001 S 9th St, Springfield, IL 62703
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