Pacific Termite And Pest Control

Overview:
Pacific Termite and Pest Control is a pest control service located in Hilo, Hawaii. Established to address various pest-related issues, the company specializes primarily in termite control and general pest management, providing residents with effective solutions.

Services Provided:
– Termite control
– General pest control
– Property protection services
– Professional consultation

Wildlife Control Offered:
No

Timings:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (808) 959-3333
Website: http://pacifictermiteandpestcontrol.com/

Customer Reviews and Sentiment:
Pacific Termite and Pest Control has a rating of 4.3 stars based on 6 reviews.

Positive feedback largely emphasizes the professionalism and effective service provided by the team. Customers appreciated the communication and respect shown during service.

Examples of positive reviews include:
“Overall good experience, everything went smoothly, communication was always a priority and I had nothing to worry about.” – Hardy O
“We had our house tented recently… the crew took their time and everything was in wonderful condition when we returned to our house.” – Mel Finkenberg

Negative feedback highlights significant customer service issues, particularly an instance where a customer reported that a scheduled job was completely forgotten by the company.

Example of a negative review:
“Terrible customer service… they didn’t show up… they forgot to schedule it and couldn’t tell me when they would be able to reschedule.” – Kai Iaconetti

Review Summary:
Positive Sentiments: Professionalism, smooth operation, effective communication, respect for property, and accountability.
Negative Sentiments: Serious customer service failures, particularly with scheduling and follow-through.

Additional Ratings:
BirdEye: 4.3 stars based on 6 reviews, indicating a general satisfaction among customers with some notable concerns regarding scheduling.
Total Lead Smart Rating: 7.5/10, taking into account the consistent positive feedback alongside significant negative sentiments regarding customer service failures.

Conclusion:
Pacific Termite and Pest Control is recognized for its professionalism and effective pest management services in Hilo, HI. However, potential customers should be cautious of the reported customer service issues, particularly with scheduling, which may affect their overall experience.