Hydrex Pest Control of the North Bay Inc. in Petaluma, California 94952

Hydrex Pest Control of the North Bay Inc.

1120 Industrial Ave STE 18, Petaluma, CA 94952

4.1 (15 reviews)

Overview:
Hydrex Pest Control of the North Bay Inc. is a pest control service based in Petaluma, California. The company offers a variety of pest management solutions aimed at resolving issues related to ants, rodents, and other common household pests.

Services Provided:
– Ant control
– Rodent control
– Pest inspections
– Subscription pest management services

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (707) 795-6345
Website: http://www.hydrex.info/

Customer Reviews and Sentiment:
Hydrex Pest Control has a rating of 4.1 stars based on 15 reviews across various platforms.

Positive feedback emphasizes the thoroughness, professionalism, and effectiveness of the service provided by individual technicians. Customers like Susan Morris and Jessica Anderson noted the promptness and friendly demeanor of the staff, praising the successful resolution of pest issues.

Examples of positive reviews include:
“Kristian has sprayed our home for ant problems. He is very thorough and he has solved our ant problems!” – Harold Minkin
“Erick was very professional and found more rodent activity than I had found.” – Susan Morris
“Hydrex Pest Control are the best.” – Jessica Anderson

On the other hand, negative feedback often centers around poor customer service experiences and issues with communication. Some customers expressed frustration with the company’s responsiveness and effectiveness.

Examples of negative reviews include:
“When asked if they could try to find the hornet nest for us… they simply said ‘we cant waste time looking for it'” – Ricky Sidhu
“Technicians have always been kind… but I wish to give them Zero Star for their customer service.” – Esan Rez

Review Summary:
Positive Sentiments: Thorough service, professionalism, prompt response, and effective pest control solutions.
Negative Sentiments: Poor customer service, unresponsiveness, and miscommunication regarding services.

Additional Ratings:
BirdEye: 4.1 stars based on 15 reviews, reflecting a similar sentiment of customer satisfaction with some service issues noted.
Total Lead Smart Rating: 6.5/10. This rating reflects overall customer satisfaction and quality of services, tempered by significant complaints regarding communication and service reliability.

Conclusion:
Hydrex Pest Control of the North Bay Inc. is generally viewed as a competent pest control service in Petaluma, known for effective pest management and professionalism in handling pest issues. However, potential customers should be cautious of reported communication challenges and unaddressed customer service complaints before engaging their services.

Member Since August 2024

Listing Id 204475

Contact Info

1120 Industrial Ave STE 18, Petaluma, CA 94952
(707) 795-6345
Lead Smart Rating :
6.5/10.0

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Listing location

1120 Industrial Ave STE 18, Petaluma, CA 94952

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Reviews

Ricky Sidhu

a month ago

Not very helpful or friendly. When asked if they could try to find the hornet nest for us since we could not locate it, they simply said ” we cant waste time looking for it if you already don’t know where it is”

Harold Minkin

5 months ago

Kristian has sprayed our home for ant problems. He is very thorough and he has solved our ant problems!

David Palmer

8 months ago

Despite my cleanliness and air-tight food storage, the rat problem has only gotten worse since switching to Hydrex. They apparently added incorrect notes within their own customer management system which led to a disruption of my “subscription” service. Also, upon Hydrex’s initial inspection, they said they would lay traps in the attic. But when the rep came out, he was very reluctant to do so, even though I cleared out my entire room—just for Hydrex. I’ll spare you the photos. 🐀💩😷

Susan Morris

2 years ago

Erick was very professional and found more rodent activity than I had found. He laid more traps and is very thorough with his inspections. He is going to continue to remove any more rodents. He is very professional and helpful.

Karen Rasmussen

3 years ago

My parents have relied on them for years for excellent service and successful abatement and now its my turn to be a proud Hydrex customer!

Anonymous

4 years ago

Love love love these guys! Quick, efficient, professional, and reasonable prices!

Esan Rez

4 years ago

Horrible, horrible experience with Hydrex. Technicians have always been kind, but I wish to give them Zero Star for their customer service and communication. Especially the Office Manager Paula, Unprofessional, rude, mean, grumpy over the phone, and doesn’t have any customer service skills. After 5 months of unfortunate dealing with this company hired by our property management, we still have the same problems. I simply requested they call me 30 min before arrival, but they even couldn’t handle that. I’m surprised!!!

Chris Taylor

5 years ago

Decent company and reasonable price.

Rocco Capobianco

5 years ago

Hydrex – thank you. This team is amazing. From Llyod, the owner to Felipe, Manager and everyone else. They are thorough and responsive. I appreciate all you folks do for us. Thank you!

Jessica Anderson

6 years ago

Hydrex Pest Control are the best. I highly recommend calling them if you are experiencing any type of pest problem. I recently thought I had a bed bug infestation, and Felipe came out to my house the very same day as my initial call. He was extremely polite, professional, sociable, and friendly. He made a pretty awful experience turn into a pleasant one with his ability to handle the situation so well. I give Felipe and the rest of the Hydrex team 5+ stars! You guys are great! Thank you for everything.