Pinnacle Pest Control of Concord in Concord, California 94520

Pinnacle Pest Control of Concord

1320 Willow Pass Rd Suite 600, Concord, CA 94520

2.5 (6 reviews)

Overview:
Pinnacle Pest Control of Concord is a pest control service located in Concord, CA. The company offers a range of pest management solutions aimed at addressing rodent infestations and other pest problems.

Services Provided:
– Rodent control
– Preventive pest barriers
– General pest control services

Wildlife Control Offered:
No

Timings:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (925) 574-1706
Website: https://pinnaclepest.com/in/california/concord-ca/

Customer Reviews and Sentiment:
Pinnacle Pest Control of Concord has received a mixed response from customers across various platforms:

Google Reviews: 2.5 stars based on 6 reviews.

Positive feedback highlights their quick response time and effective pest management in certain instances.

Examples of positive reviews include:
“Cory came out and was great!” – Xcel
“Pinnacle Pest Control saved me again!” – Christy Lopez

However, several customers expressed dissatisfaction regarding communication and the effectiveness of their services, particularly in rodent control:

The complaint details include:
“They will sweet talk and make it sound like very professional… and then just ignore you.” – X Erbold
“Within 10 days I had several new rodent holes… It’s arguably worse than before.” – Paul Moraes

Review Summary:
Positive Sentiments: Quick service, effective pest management by some technicians, and responsive customer service in urgent situations.
Negative Sentiments: Poor communication, ineffective pest control results for some customers, and complaints about service follow-through.

Additional Ratings:
BirdEye: 2.5 stars based on 6 reviews, reflecting mixed customer experiences with significant room for improvement.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).

Total Lead Smart Rating: 4.0

This rating is based on the overall customer satisfaction, noting both strengths in prompt service and significant weaknesses in effective pest control and communication.

Conclusion:
Pinnacle Pest Control of Concord has demonstrated a capacity for responsive service; however, customers should exercise caution before engaging their services due to the mixed reviews and notable issues with service effectiveness and communication.

Member Since August 2024

Listing Id 192045

Contact Info

1320 Willow Pass Rd Suite 600, Concord, CA 94520
(925) 574-1706
Lead Smart Rating :
4.0/10.0

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Listing location

1320 Willow Pass Rd Suite 600, Concord, CA 94520

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Reviews

Paul Moraes

4 months ago

Not so good. In fairness to Pinnacle they said they couldn’t provide a warranty as my house had a deck and was on a slope. But they did say their $2k exclusion service would effectively eliminate rodents and the exterior barrier they provided would last several months and could be reapplied for lasting protection. Within 10 days I had several new rodent holes around the perimeter of my house and in a 7 day span I caught 25 mice and one rat. It’s arguably worse than before. But at least my wallet is a lot lighter.

X Erbold

a year ago

Just for the future customers, make sure you don’t sign any contract or pay them until you see the final result of the work. Because I just got charged $500 for putting a net on three roof vent holes. They will sweet talk and make it sound like very professional beforehand and right after you pay them they will just ignore you. So basically they will take your money and then just ingnore you afterwards. So just be careful with this company!

Xcel

a year ago

Cory came out and was great!

Sean Andrade

4 years ago

Pinnacle is absolutely fantastic! We used to have them at our home in the Sacramento area (they have a branch up there as well) and when we moved to the Bay Area we were super happy that they service the East Bay as well. I can’t speak highly enough about Pinnacles customer service, amazing office staff, fantastic on-site technicians who actually CARE about their clients.. This is good old fashioned customer service, the way it SHOULD be… A+!

Michaella Cipriano

5 years ago

We had an inspection on March 25 and was told we would have our quote emailed to us on the 26th to forward to the landlord. We never received it. We called our inspector who never returned our calls and when I called the office they said they would be having someone call us that day to dispatch it and as I was saying I was hoping to get it emailed he hung up on me. We never received a call back from the office. The communication is very poor so we have now talked to another company who told us something completely different than pinnacle. We unfortunately had a really bad experience with them and although I liked the inspector himself, they obviously do not want to help us out with our problem.

christy Lopez

5 years ago

Pinnacle Pest Control saved me again ! I called them and they sent someone out the next day to start service on my Aunts home . She is elderly and began seeing black widow spiders all over her home .She was lucky enough to see one in her shoe before she put it on ! Anyway ,they came and webbed her entire home and sprayed her home .Im so happy they were able to come so quickly and the price was very reasonable!Thank you Pinnacle Pest !