Arizona’s Best Choice Pest & Termite Services in Phoenix, Arizona 85027

Arizona’s Best Choice Pest & Termite Services

21630 N 19th Ave b9, Phoenix, AZ 85027

4.3 (6 reviews)

Overview:
Arizona’s Best Choice Pest & Termite Services is a pest control company located in Phoenix, AZ. They provide a range of pest management solutions, focusing on both termite and general pest control services to residential and commercial clients.

Services Provided:
Pest control, termite services, inspection, customer support, and warranty services.

Wildlife Control Offered:
No

Timings:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (623) 561-5857
Website: www.azbestpest.com

Customer Reviews and Sentiment:

Arizona’s Best Choice Pest & Termite Services has received generally positive reviews across various platforms:

Google Reviews: 4.3 stars based on 6 reviews.

Positive feedback emphasizes the knowledge, professionalism, and thoroughness of technicians, along with excellent customer service experiences.

Examples of positive reviews include:
“Hannah, did a great job at our house. Very knowledgeable and great communication.” – Kenan Irving
“Technician Hannah, was knowledgeable, on time, professional, and very thorough.” – Kisha Palecek
“Excellent experience. Technician was friendly and knowledgeable.” – Scott Chambers

One negative review highlights a significant customer service issue, detailing frustration over unauthorized charges and poor communication from the company.

The complaint states:
“I will never use or suggest this company just based on the way they operate their business.” – Katelynn Clouse

Review Summary:
Positive Sentiments: Knowledgeable technicians, positive customer interactions, punctual service, and thorough inspections.
Negative Sentiments: Issues with customer service, miscommunication, and unauthorized billing practices.

Additional Ratings:
BirdEye: 4.3 stars based on 6 reviews, indicating a consistent pattern of customer satisfaction with some complaints.
Better Business Bureau (BBB): Not specified.

Total Lead Smart Rating: 7.5/10. This rating reflects the overall positive feedback, notably regarding service quality, though it is tempered by the serious concerns raised in one review about customer service and communication failures.

Conclusion:
Arizona’s Best Choice Pest & Termite Services appears to be a solid option for pest control in Phoenix, AZ. They are highly regarded for their knowledgeable staff and effective service delivery. However, potential customers should be mindful of the reported customer service challenges that could impact their experience.

Member Since August 2024

Listing Id 204667

Contact Info

21630 N 19th Ave b9, Phoenix, AZ 85027
(623) 561-5857
Lead Smart Rating :
7.5/10.0

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21630 N 19th Ave b9, Phoenix, AZ 85027

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Reviews

Kisha Palecek

a year ago

Technician Hannah, was knowledgeable, on time, professional, and very thorough. Explained everything throughly.

Kenan Irving

a year ago

Hannah, did a great job at our house. Very knowledgeable and great communication. Super happy with the job she did!

Scott Chambers

a year ago

Excellent experience. Technician was friendly and knowledgeable. He arrived on time and was very thorough. From my first phone call to the treatment everything went smoothly. Recommended.

Katelynn Clouse

3 years ago

As a professional in multi housing who has been in the industry for 8 years I’m appalled at the pure lack of customer service and lack of honesty. I took my property over 5 months ago! Have never had this company on my property since I have been here. I received warranty renewal bills in the mail, I called in and informed them we will not need any warranty, we have another company in place and please void all actions moving forward. Today I receive a bill via email for an inspection(that was forwarded to me from the previous manager) When I call in and inform it was unauthorized and we will not be paying…. I get the run around of who did you talk to, and it was scheduled yesterday. When asked by who it was approved, she says my assistant. My assistant and leasing are in my office and at the time who say they informed them we no longer use them and did not want to schedule an appointment and on top of that, the individual spoken with was not my assistant but a leasing agent who is not able to approve any services. The woman from the office proceeded to call my phone back after the original call, with poor attitude, customer service, And continued to talk over me. Purely to try and make a point to justify and figure out who “approved it” when they were in the wrong and should have never even called my office In the first place, given they were informed days prior we would no longer need or use their services. I will never use or suggest this company just based on the way they operate their business.

Shannon Swaim

4 years ago

George is the best service guy I have ever had. He is always on time, he is professional, he is friendly. I can’t say enough positive things about him. Hire this company and request George. You will not be disappointed.