Cahaba Valley Termite & Pest

Overview:
Cahaba Valley Termite & Pest is a pest control service located in Leeds, Alabama. The company specializes in termite and pest inspections, offering annual services often tied to home bonding agreements.

Services Provided:
– Termite inspections
– Pest control services
– Annual inspections

Wildlife Control Offered:
Yes

Timings:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (205) 699-1855
Website: http://www.cahabavalley.com/

Customer Reviews and Sentiment:
Cahaba Valley Termite & Pest has received a favorable rating with 37 total reviews averaging 4.1 stars.

Positive feedback highlights the company’s reliable service, punctuality, and friendly technicians. Customers appreciate the convenience of scheduling, as well as the thorough inspections, particularly the helpfulness of staff in unexpected situations.

Examples of positive reviews include:
“Jason, went above and beyond… a life saver and kindly ushered the bird out of my home!” – Grace Greer
“They knocked it out of the park! They are easy to work with.” – Kyle Terry
“We always have the same guy come out. He’s super nice. Reasonable pricing too!” – Amanda Dean

Negative feedback addresses issues with customer service, particularly regarding communication and responsiveness, which has led some customers to feel frustrated.

Examples of negative reviews include:
“Customer service and tech was very short with me and rude.” – Heath Childers
“Been waiting over a month for a call back.” – Amber Perkins

Review Summary:
Positive Sentiments: Reliable service, friendly and punctual technicians, easy scheduling, and thorough inspections.
Negative Sentiments: Poor customer service, issues with communication, and long response times.

Additional Ratings:
Google Reviews: 4.1 stars based on 37 reviews, indicating a mix of both satisfaction and complaints.

Total Lead Smart Rating: 6.5/10
This rating reflects a generally positive customer experience, though it is tempered by complaints regarding service responsiveness. The effective service and reliability are often overshadowed by negative sentiments around customer service issues.

Conclusion:
Cahaba Valley Termite & Pest appears to be a solid choice for pest control services in Leeds, AL, noted for their reliable service and professional staff. However, potential customers should consider the mixed reviews regarding customer service and communication before making a decision.