ArtCraft Paint, Inc. in Santa Maria, California 93455

ArtCraft Paint, Inc.

3203 Lightning St Suite 108, Santa Maria, CA 93455

4.4 (19 reviews)

Overview:
ArtCraft Paint, Inc., located in Santa Maria, CA, specializes in aircraft painting services. With a focus on cosmetic work for planes, they cater to various aviation needs, offering high-quality finishes and customer service.

Services Provided:
– Aircraft painting
– Cosmetic work for interiors and exteriors of planes
– Custom paint jobs

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (805) 925-5934
Website: https://artcraftpaint.com/

Customer Reviews and Sentiment:
ArtCraft Paint, Inc. has received mixed reviews across various platforms:

Google Reviews: 4.4 stars based on 19 reviews.

Positive feedback highlights the company’s professionalism, quality work, and strong customer service, with customers appreciating their thoroughness and responsiveness when communication is effective.

Examples of positive reviews include:
“Amazing people. They do great work and are very professional.” – Jason Manzanares
“Friendly and thorough. These folks care about what they are doing.” – Marty Simmons
“Amazing customer service and best in class painting.” – Meta Rinka

However, complaints focus on poor communication, delays, and issues with completed jobs, which have led to customer dissatisfaction.

Negative feedback includes:
“I simply can’t recommend this shop.” – Louis
“Complete amateurs.” – Harry Steinbrenner

Review Summary:
Positive Sentiments: Professionalism, quality workmanship, accommodating customer service, thorough work.
Negative Sentiments: Poor communication, project delays, and issues with finished jobs, including damage and overspray.

Additional Ratings:
BirdEye: 4.4 stars based on 19 reviews, indicating similar trends of customer satisfaction alongside significant issues reported.
Total Lead Smart Rating: 6.5/10. This rating reflects the overall customer satisfaction mixed with notable negative feedback, highlighting the company’s potential and quality service but cautioning potential clients about communication and service delivery concerns.

Conclusion:
ArtCraft Paint, Inc. seems to provide valuable aircraft painting services in Santa Maria, CA, known for their craftsmanship and professional approach. However, potential customers should be aware of the mixed reviews regarding communication issues and service delays before engaging with the company.

Member Since August 2024

Listing Id 288593

Contact Info

3203 Lightning St Suite 108, Santa Maria, CA 93455
(805) 925-5934
Lead Smart Rating :
6.5/10.0

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Listing location

3203 Lightning St Suite 108, Santa Maria, CA 93455

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Reviews

Louis

7 months ago

I don’t know why they advertise on Facebook when their customer service is so horrendous. They complain about being understaffed — then stop running ads if you can’t take the workload. Over the past two years, I’ve tried to get two planes painted here. The first plane, it was impossible to get any kind of response from them. When they finally did respond, I had already taken the plane down to Corona Air Paint. The owner over there, Ilio is super responsive. He even texts you to keep you in the loop. When I bought my second plane, I asked for a quote. They provided a quote for the wrong work. I then brought my plane to them and met with the owner and a number of staff members. They said they’d send over a quote right away. We’re now at the 6-week mark — still no quote. Over 10 emails sent, numerous phone calls taken…nothing. I simply can’t recommend this shop. I see them doing all these planes for popular YouTube pilots, maybe that’s all they have time for these days. Edit/Update: that’s not how customer service works Alex. I’ve wasted a ton of time trying to get in contact with you. Your post said you acknowledged you dropped the ball. Why don’t you actually take the time to reach out to me?! I shouldn’t have to hunt you down and force you to take my money. That’s nuts.

Harry Steinbrenner

a year ago

This was by far the worst transaction in our professional experience as aircraft owners in the last 27 years. My business partner and I got thoroughly taken, you might want to listen to our advice. I can only strongly advise you to stay away from this business, or get ready to employ legal help and try and correct shoddy work, damage and schedule slips that are beyond bearable. Damage on the aircraft is being explained away with “that was there before”, when it clearly was not. A schedule slip of several weeks (nearly double the original schedule) gets a faint “sorry”. Missing parts on the airplane? Just can’t locate them. Paint runs, overspray and color problems? The paint job is at best B-grade, and that’s generous. You can even see where paint was lifted off when they took off the masking tape. Complete amateurs.

Dan Bass

2 years ago

Awesome aircraft paint shop

James Parks

2 years ago

Put some soul into your plane

Jesus Lias

2 years ago

I worked here

Loz Godz

3 years ago

Great place for cosmetic work for your aircraft. Interior and exterior. Great team

Jason Manzanares

3 years ago

Amazing people. They do great work and are very professional. The owner Teresa, went out of her way make my experience with her company. I would recommend this company.

Marty Simmons

3 years ago

Friendly and thorough. These folks care about what they are doing.

Meta Rinka

3 years ago

Amazing customer service and best in class painting. They turned around our plane in short notice accommodating our needs

Dana Hodgkinson

5 years ago

I was there photographing a Beautiful C47 that they restored. Amazing work