Hercules Tree Service LLC

Andrew G

3 days ago

We had a large silver maple taken off our property by Hercules. This was the second job they’ve done for us. While the tree removal itself (and crew) were great, the stump removal process was another story. Not only did they leave a huge mess across our yard and deck from the stump itself, we also found large metal shards in our yard/driveway once we returned home for the day. I emailed, to no response and then called in to follow up about a week later. I talked to Cody, who started out the conversation saying he was informed of the situation (why no return email or call?) and that ACTUALLY the grinder apparently hit a piece of metal in my tree and I could be on the hook for another $800 for damages to the grinder. How am I supposed to know what is growing inside of a large tree? Also, no communication of this after the fact, no clean up of the hazard they were well aware of. Eventually I was offered an apology but that’s about it. Looks like I now am in the market for a metal detector to sweep my yard so kids and animals don’t get hurt. Also sounds like whatever hazard was in the tree was simply left in the hole for myself/future landscaping to deal with. All in all, a disappointing end to the experience and myself/friends/family will be looking elsewhere for tree work in the future. edit based on management response: wow, im not sure where to start. Based on our phone conversation earlier (im assuming this is Cody) we did cover the fact of the danger of what you claim was metal already in our tree hitting the grinder. Still not sure how we were supposed to be aware of this in the first place? Your team removed the tree. This was also long after you somehow tried to put the blame on us instead of addressing the issues and danger/mess left behind. The metal we found so far also doesn’t look like metal from almost 70-80 years ago. It looks strangely like teeth/blades off a machine. The pictures are in the email I sent. You do have us on the contract info about the haul away, however, as I told you on the phone, I wish that would have been more clearly conveyed when the quote/assessment of the job was originally given. This was not left “as if the tree was never there” as I was originally told. Im really taken aback by the baseless attack and assuming we were not happy with the result based on the gender of your worker. We had no clue who did the job because we were never notified you’d be on our property. We came home to the mess and shrapnel (your words) covering our lawn and driveway. And you would have never told us/addressed the situation until I had to reach out to you multiple times. Weird for it being such a large event in the day of your employee. You also told me on the phone the reason we were not notified by the grinder team was because they were busy “getting ready to go on to the next couple jobs”, I would think that comment would lead about anybody to believe everyone was ok. But no concern for what was left behind, not even a call. Completely unprofessional to deflect and attack me for some sort of baseless discrimination claim. It’s no worry of ours that we will not be able to use you in the future. I hope your response gives other potential customers pause that this is how you choose to deal with a negative experience.

Michael Vince

2 weeks ago

Excellent work crew.

Jeffrey Borodkin, OD

2 weeks ago

Second time we had Hercules do our tree service. They did an excellent job and cleaned up all the debris. Lots of complements from neighbors and one even had them do some work for him that same day. Very professional tree service.

Alyssa Flynn

3 weeks ago

Did an awesome job, was done in 3 hours flat and picked up after themselves very nicely. Thank you guys!

Margit Gery

a month ago

What an excellent job. The crew was fast and so efficient. I will always call Hercules tree for all my tree cutting and trimming needs. Thank you so much!😀 …

Joe Donnola

a month ago

Great group of guys! Removed two trees along the neighbor’s fence with no issues. One tree contained a bee hive which was transported to a local beekeeper for relocation. Cleanup was great. Would recommend.

Zoey Pearce

a month ago

We’ve used this company twice and are impressed with the service and price every time! They completed a lot of work on our yard today in about an hour. Super efficient and The price felt like a steal!

Renee Banner

2 months ago

Did exactly as planned. Very friendly and clean up was immaculate. I will definitely recommend and not hesitate to use in the future!

Loretta Fieldman

2 months ago

Andrew’s crew was professional and very respectful of our property. They did a great job, and a nice clean-up afterwards as well. I would rcommend them.

Scott Ohio

2 months ago

Very professional and quick on turn around in all areas (estimate, scheduling, completion).