That Tree Guy

Overview:
That Tree Guy is a tree service company located in Mattoon, IL. The company specializes in a range of tree care services including tree removal, trimming, and cleanup, with a focus on customer service and quality work.

Services Provided:
– Tree removal
– Tree trimming
– Storm damage cleanup
– Affordable pricing
– Professional and friendly service

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (217) 273-0384
Website: https://www.thattreeguyil.com/

Customer Reviews and Sentiment:
That Tree Guy has received a mix of reviews, resulting in a Rating of 4.5 stars based on 25 reviews.

Positive feedback often highlights the company’s promptness, professionalism, and quality of work. Customers appreciate the friendly service and reasonable pricing.

Examples of positive reviews include:
“They went above beyond to get my tree cleared.” – Nathan Coleman
“Prompt, friendly, and affordable! Definitely recommend this company!” – Gabrielle Hopper
“We had 2 large, pine trees that needed to be taken down… I highly recommend him and his crew when you need trees removed.” – Melody DuBridge

Negative feedback indicates issues with communication and reliability. Complaints mention missed appointments and a lack of response.

Examples of negative reviews include:
“I would not recommend this service they lie and ignore their customers.” – George Moutria
“Never got a call back so I’m going with not good.” – Tracey Trinkle

Review Summary:
Positive Sentiments: Prompt service, professionalism, quality work, friendly, and affordable pricing.
Negative Sentiments: Communication issues, missed appointments, and unresolved customer inquiries.

Additional Ratings:
BirdEye: 4.5 stars based on 25 reviews.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding communication and service delays.

Total Lead Smart Rating: 7.2

Conclusion:
That Tree Guy appears to be a reliable choice for tree care services in Mattoon, IL, noted for their professionalism and quality work. However, potential customers should be cautious about the mixed reviews and consider the communication issues mentioned by some clients before making a decision.