Grass Guy Lawn Services

Logan Fox

2 years ago

I really wanted to try to work with Grass Guy on my lawn care. They only answered one call and promised to respond to my email with a quote. I haven’t heard back in spite of multiple attempted calls and emails.

Blaine Gober

3 years ago

Best lawn care service in ft worth. I’ll never go anywhere else. Best yard I’ve ever had. If you are looking for a lawn care company these are the guys. 5 stars!!

Charles Emeigh

3 years ago

Great service and great prices.

Meg Cervantes

4 years ago

Great service! The owner, Caleb, really cares about his costumers and works hard to provide quality service in all areas. Hire them for all your lawn needs!

Roy Cervantes

4 years ago

Love this company and their services. I wish my grass would grow quicker so I could sit on my porch and watch these guys make my yard look spiffy.

Alex Moore

4 years ago

These guys are amazing! For an extra $20 they will even mow in speedos! Thanks for the service, and the views!

William Moore

4 years ago

I had been looking for a better lawn service company for the past 3 years. My wife and I have had the toughest time finding a consistent, fair priced, and honest company for our lawn services. When I called and talked to caleb I was surprised at how much less it would cost us to hire the grass guy opposed to our previous lawn mowing rate. However, I was even moore pleasantly surprised at the quality of our lawn afterwards! This is the company I recommend to ANYONE that asks about our amazing lawn. Thanks Grass guy lawn services!

David Kennedy

4 years ago

This company has has provided a huge assistance to my life. They are easy to contact and have provided excellent service. Could not recommend more!!!

Amy Herrera Coody

4 years ago

I hired Grass Guy four years ago and I was very pleased with their service. I kept them through three houses. The yard always looked great. Kevin’s customer service was great. He often answered the phone, and he would always return calls within 24 hours. He was always friendly and helpful. Then Caleb Moore took over the business. The quality of the lawn service steadily decreased. The yard started to look messy and sloppily mowed, with a lack of clean edging. A month ago, my husband called the number listed on our invoices (“Please contact me at (817) 707 – 2564 if you have any questions. Thanks, Caleb Moore”) to discuss our service issues. No answer and no call back. I called a few days later. No answer and no call back. I decided to seek a better service that had better customer service. I hired a new service and emailed my cancellation on Sunday night, effective immediately. Unsurprisingly, there was no response. The new service began Tuesday and the lawn looked great. On Thursday, I got a bill from the Grass Guy that included a mow from Wednesday. Frustrated, I called, received no answer and left yet another voicemail. Then I emailed also to say the invoice was wrong and ask if they understood I had cancelled the service on Sunday. Having previously received no response from my voicemails or emails, I decided to text to see if that got a response. It did. He made excuses that he had been on his honeymoon. For a month?? I’m a customer, not your friend. This is a business and that’s not an excuse. Frankly it’s an insulting way to try to get out of not responding. And if you’re going on vacation, maybe have somebody else watching your business. Then he condescendingly told me email was best, despite that every message I had ever received requested I call. I requested a confirmation via text and email that he knew we had cancelled the service because he still had not made reference to it, merely changing the invoice—with excuses for his lack of contact and criticism on my method of contact. (If email was best, why didn’t he realize I had cancelled service??) He eventually confirmed it, with excuses for why he hadn’t read the cancel email. He told me they didn’t work on Sundays. The mow was on Wednesday – did they not work Monday or Tuesday either? I didn’t respond. I got my confirmation. I guess he slowly received my various messages and didn’t check the time stamps to realize I hadn’t sent anything new after the text confirmation, because he sent an email with all caps and an excessive amount of exclamation points. Like tantrum-throwing teenager. Yelling and full of excuses, never taking any responsibility for the lack of customer service. This was some of the worst customer service I’ve ever experienced. It wasn’t that bad before the past week but it snowballed with his inability to take responsibility like an adult for the poor service I received.

Annette Goff

5 years ago

They have been doing our lawn for years ..They do a great job…