LawnStarter Lawn Care Service

Deepa Karthik

a week ago

Very poor standard. I would give them 0. The mowing was done so bad not completed. I agree with the previous review I just saw. Looks like fake good reviews to me too.

H P

2 weeks ago

FAKE COMPANY & FAKE REVIEWS ON THEIR WEBSITE Scheduled first service on 13 June. 8 days later my lawn wasn’t mowed and there was no communication. I cancelled before hearing more lies from the fake “company.” They are only collecting credit card info and personal info, not providing lawn care. No wonder they don’t let you add a review to the ACTUAL WEBSITE! Your fake company and fake customer service is unacceptable. KAREEM, YOU ARE THE ONE WHO LIED TO ME FOR A WEEK AND NOW YOU WANT ME TO E-MAIL YOU? I did anyway and you stuck true to your pattern with no response. This “response” here is more posing and stunts to conceal the true nature of your “business,” collecting personal information and credit card numbers. Convenient how I couldn’t *delete* my info after cancelling services but could only update with a other valid credit card. And I’m not a customer, very suspicious.

Mitch Cuningham

3 weeks ago

If they show up, they are fine for what you pay. But that’s only IF they show up.

Curtis Stringer

a month ago

Their team member was unprofessional and actually trash talked me via text. Also, left my gate open and my dogs almost got out. Unbelievable

Marcos Mello

a month ago

I signed up and quickly was assigned a “pro” to do the work. I texted a couple of times with this person and on they day they were supposed to show, they never did. I found out that the “pro” thought they should get more money for the service from lawnstarter so they decided to not do the job at all. I contacted lawnstarter who then said that they only choice was get another pro or receive a $15 credit for future work. Since I had already found someone else to do the job, I took the credit just to end the interaction with lawnstarter. Two months later, they billed me an additional $9.12! I contacted them again and they said that was because I took the $15 credit. That made no sense what-so-ever and they could not properly explain it. In addition, they had no way on their website to remove my credit card without replacing it with another one nor anyway to delete the account. I had to cancel the credit card itself in order to ensure I would not get any more charges. A major inconvenience to be sure! I highly recommend *AGAINST* using this service. Too many honest ones out there to waste your time here.

Lso4jw

a month ago

SCAM! No way they are 4 stars! I started use this company in 2020, and I have always had issues with their “pros” showing up, but this was the worst. Tried to get my lawn mowed several times. First, never showed up. Second, Said my lawn didn’t need it, but our cameras showed that noone ever even came by. Third, said they could access my house (completely opened, btw). Forth, just canceled due to scheduling issues. I call LS and said that the grass situation was getting out of control and if they couldn’t get someone out here asap then I had no need for their service. They got someone to come out that next weekend. After waiting all day he showed up around 5pm on a Sat. He told me I needed to approve the request for service on the app. in order for him to start the work. It was a service chage for “long grass fee” at $310. But I shouldn’thave a long grass fee when it was their lack of service that caused it to be long. I called the support number 3 times, but could only get ahold of customer service. The third guy I spoke with told me he wasn’t sure why support wasn’t answering. He said he messaged them about the issue and suggested that I approve the charge and support should fix it first thing tomorrow. So, I did as suggested. They customer service rep said he was sending them a follow-up email I my behalf detailing the issue and the suggested actions. I also sent an email stating the same information. Two hours later support sent me an email stating they agreed the grass quote was not accurate. They suggested I reject the request and they would fix it. However, the quote and service details were no longer available on my end of the app. I called the next day and again couldn’t get ahold of support, but the rep submitted a claim regarding the issue and told me they will rectify the issue within 72hrs. I then received an email stating they weren’t going to adjust the charges. I called and surprise couldn’t get ahold of support only a customer service rep. He was able to get ahold of support “supposably” and they said they had no record for the complaint or the follow-up email acknowledging the discharge. I told the rep I could send them copies and even read the email out to him. He then went back to his magic support connect and they said all they could do was to take $90 off. After going back and forth it was clear they didn’t care and they would rather loss a custom of 4 years (never had a long grass charge the whole time) then to do right by that customer. I told them fine make the change and delete my tip and then canceled my account. Later I found out the invoice hadn’t even begin to be processed like they claimed. So why couldn’t they correct the issue? This was horrible custom service and dirty business practices. I the recieved a call from lawn pro asking if I would like to hire him directly to do tree services. I told him no and that the grass charges were too much already. He said he only got $100 from that service. But LS told me he received the whole $300. I don’t know who is trying to pull one over on me,but trying to get move money after all that is dirty and unprofessional.

Nicholas A

a month ago

UPDATE: LawnStarted reacted to my initial review, so we could “discuss the resolution we have for you.” Surprise, surprise they actually have NO resolution for me. In fact, they wasted even more of my time to tell me the most they could possibly do was “report the providers.” The tried to say they would’ve provided a refund if someone had cut the grass. The entire issue is that no one came to cut the grass LOL. Therefore, not only did they do nothing to resolve the actual issue for me (which is no one showing up), but they rather took more from me by getting a better sense of bad providers (which only helps THEM weed out the bad and keep the good). Seriously, friends, STAY VERY FAR AWAY FROM THIS COMPANY. They are backed by what seems to be very greedy venture capital firms who refuse to invest in customer satisfaction. ORIGIONAL REVIEW: This company is a scam. We booked through the app. 3 days later (not the 48 hours promised) their “pro” canceled. Another 3 days passed, and another “pro” showed up and refused to cut the lawn for the price the app quoted. He too canceled. More days passed and a crew showed up and charger a “long grass fee” since the grass has grown over 9 inches after many days and many cancelations. That company – despite asking for more money – disappeared and never showed up. A number of other “pros” canceled without even coming by. We called the company a bunch of times, and the wouldn’t do anything. They just kept saying “we’ll look for a new pro.” No pro ever came. STAY FAR AWAY FROM THIS COMPANY!

Josiah Coad

2 months ago

DO NOT USE. They cancelled not once but twice. I wasted so much time on hold and now my yard looks like a jungle and I am trying to someone else to mow it. What a headache.

Christopher Lewis

2 months ago

Does anyone know how this company stays in business. No communication, constant no call no shows, don’t know how to cut grass. A blind guy with no arms could do a better job.

Moggie Leigh

3 months ago

Giving 5 stars for great service last week by Paul. And even when I had a complaint against a different crew, Lawnstarter made it right with no argument, just good customer service.