LawnStarter Lawn Care Service in Scranton, Pennsylvania 18505

LawnStarter Lawn Care Service

1119 Prospect Ave, Scranton, PA 18505

4.3 (34 reviews)

Overview:
LawnStarter Lawn Care Service is a lawn care provider located in Scranton, PA, offering a range of services for residential lawn maintenance. The company aims to deliver reliable and professional lawn care solutions but has faced mixed reviews regarding its performance and customer service.

Services Provided:
– Lawn mowing
– Yard maintenance
– Customer support

Hours of Operation:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (570) 354-0995
Website: https://www.lawnstarter.com/scranton-pa-lawn-care

Customer Reviews and Sentiment:
LawnStarter Lawn Care Service has received mixed reviews across various platforms:
– Google Reviews: 4.3 stars based on 34 reviews.

Positive feedback praises the professionalism and efficiency of the lawn care team. Customers have particularly noted individuals such as James, Casey, and Dakota for their excellent service.

Examples of positive reviews include:
“James and Casey are excellent at what they do… fast, neat, and professional all the way.” – Linda Burns
“Tristan has been a pleasure to deal with… does a great job mowing and edging my yard.” – Melissa Meyers

Negative feedback often revolves around issues of missed appointments, unresponsiveness from customer service, and hidden fees.

Examples of negative reviews include:
“Lawnstarter is a scam company… The lawn mowing was incomplete.” – Yaowen Ma
“Terrible customer service and terrible service overall.” – Sirena Mehall

Review Summary:
Positive Sentiments: Professional staff, timely service, effective communication, and a good quality of work.
Negative Sentiments: Missed appointments, hidden fees, poor customer service, and unresolved complaints.

Additional Ratings:
BirdEye: 4.3 stars based on 34 reviews, indicating a generally positive customer experience but with notable issues reported.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a rating of NR (No Rating). The complaints mainly revolve around service reliability.
Total Lead Smart Rating: 5.7

Conclusion:
LawnStarter Lawn Care Service appears to provide an array of lawn care solutions in Scranton, PA, with several satisfied customers highlighting efficient and professional staff. However, potential clients should be cautious of the complaints regarding customer service, missed appointments, and additional hidden fees.

Member Since September 2024

Listing Id 594169

Contact Info

1119 Prospect Ave, Scranton, PA 18505
(570) 354-0995
Lead Smart Rating :
5.7/10.0

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1119 Prospect Ave, Scranton, PA 18505

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Reviews

Yaowen Ma

a month ago

Lawnstarter is a scam company that charged me additional hidden fees of $80+ not disclosed at the beginning. The lawn mowing was incomplete and they did not offer to fix the problem.

Linda Burns

3 months ago

James and Casey are excellent at what they do.. fast, neat and professional all the way.

Sirena Mehall

11 months ago

All went well for about a year and then this summer they started missing appointments and being late. I reached out serveral times to customers service and I would just get the same emails back and no one actually helped me. After a month and half of not getting my lawn mowed, LawnStarter decided to drop me as a customer stating they didn’t have any more professionals in my area. Mind you, I live in a suburban area 10 minutes away from a decent sized city. I complained several times about how unprofessional this all was and no one ever helped me. Now my grass is over a foot high and I’m scrambling to find someone new. Terrible customer service and terrible service overall. I’d give zero stars if I could.

Joseph VR

2 years ago

Awesome job

Laura Hurnyak

2 years ago

I contacted LawnStarter to mow my mother’s yard. The first individual they sent never showed up. I called LawnStarter and they quickly sent another individual to do the work. Allison has done an outstanding job! She shows up on time, does everything that she is asked, and quickly performs the job.

Comp Dave

2 years ago

The team doing our lawn is with Dakota Cox. They are thorough, quick, and have professional customer care. I highly recommend Dakota and LawnStarter.

Melissa Meyers

2 years ago

Tristan has been a pleasure to deal with. He is easy to communicate with via the App. I am pleased with with the service received. Tristan does a great job mowing and edging my yard. Thank you, Tristan!

Daniel Stillarty

2 years ago

Good service. Always there on schedule. Dakota is very good to deal with.

John Carmisione

2 years ago

Had some issues with lawn crews but they honestly tried to make the situation to my pleasing

Robert Pierson

3 years ago

Provider has cancelled multiple times. Makes an appointment and never shows. Lots of broken promises. First 2 times was great then after that went downhill fast. Reached out to customer service and they assured me a date and time then provider did not show up again.