LawnStarter in Pittsburgh, Pennsylvania 15213

LawnStarter

2200 Bentley Dr Apartment 204, Pittsburgh, PA 15213

3.2 (212 reviews)

Overview:
LawnStarter is a lawn care service based in Pittsburgh, PA. The company provides lawn maintenance services, but customer experiences indicate significant issues with service reliability and communication.

Services Provided:
– Lawn mowing
– Lawn maintenance
– Customer support

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (412) 385-4900
Website: https://www.lawnstarter.com/pittsburgh-pa-lawn-care?utm_source=google&utm_medium=GLocal&utm_campaign=PittsburghGLocal

Customer Reviews and Sentiment:
LawnStarter has received negative feedback across various platforms:

Google Reviews: 3.2 stars based on 212 reviews.

Negative sentiments dominate reviews, highlighting issues such as frequent cancellations, poor customer service, and overcharging.

Examples of negative reviews include:
“They constantly cancelled and rescheduled until my grass grew so long they wanted to charge me an extra fee.” – LiH1
“I booked through LawnStarter since we were going on vacation. The service provider never showed up; the communications with the company were useless.” – Eric Barchiesi

A few customers, like Alice M, mentioned positive experiences regarding lawn service after initial customer service issues were resolved.

Review Summary:
Positive Sentiments: Good lawn service quality when provided timely.
Negative Sentiments: Frequent service cancellations, lack of communication, overcharging, and difficulty in reaching customer support.

Additional Ratings:
BirdEye: 3.2 stars based on 212 reviews, reflecting significant customer dissatisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints over the last three years regarding service reliability.
Total Lead Smart Rating: 3.0

Conclusion:
LawnStarter in Pittsburgh, PA appears to struggle with service reliability and customer satisfaction, with numerous complaints about cancellations and poor communication. While there are instances of quality lawn care services, potential customers should exercise caution and consider the mixed reviews before making a decision.

Member Since September 2024

Listing Id 584884

Contact Info

2200 Bentley Dr Apartment 204, Pittsburgh, PA 15213
(412) 385-4900
Lead Smart Rating :
3.0/10.0

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Listing location

2200 Bentley Dr Apartment 204, Pittsburgh, PA 15213

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Reviews

LiH1

a week ago

They constantly cancelled and rescheduled until my grass grew so long they wanted to charge me an extra fee. Poor services and customer support!

Mary Lou Alfonsi

3 weeks ago

Not the greatest service, and was grossly overcharged without any justication or reason. Terrible.

Darth Turtle

a month ago

Won’t show, will keep pushing you back on calendar. Forget about trying to cancel the service. SO DIFFILCULT! You have to call an 800 number, stay on hold FOREVER, and no help. You’ll likely end up reversing payments through bank, as they just keep showing up when they can. This is a crazy operation

Eric Barchiesi

a month ago

I booked through LawnStarter since we were going on vacation. The service provider never showed up; the communications with the company and provider we’re useless; hollow promises by the company that another provider would do the job; totally wasted my time. I came home to a front yard jungle! This is exactly what I was trying to to avoid by retaining LawnStarter’s services. This company is bad and unprofessional. I would NOT recommend LawnStarter. They do NOT get the job done. Thanks for nothing!!!

Goddess Of Magi

a month ago

I specifically told the rep I’m looking for immediate services within 24 hours- she reads quotes about a 3 time deal and then says no one can be here for 48 hours. Terrible listening skills unhelpful

Ezra Robinson

a month ago

I was away on military duties and needed a lawn cut on my property. I stated this to them. 3 weeks later and they have postponed 5 times. The first time was wet, the other 4, no excuse. I’m home now and can do it myself. Thanks for wasting my time and letting my yard grow a few more inches while I waited for service….

David Szulkowski

2 months ago

Quoted a price of $60 each cutting. They canceled on me the first date then again the second date. And NO…IT wasn’t due to rain. He stated the were “overbooked.” Now they want to charge $400 because the grass is 6 inches high. Don’t trust them…they are scammers!!!

Alice M

2 months ago

I’m updating my review from one star to five stars because my customer service issue was taken care of and that was my problem. The lawn service itself is great. My lawn looks great. Thank you

rob hart

2 months ago

Save yourself a headache they’re so unreliable

Fernando Melero García

2 months ago

They said we didn’t need to be home for them to be able to mow the lawn and now I understand why… they just charged us for nothing. I don’t think they even showed up.