Prolawn in Holly Springs-NC, North Carolina 27540

Prolawn

4425 Forest Dr, Holly Springs, NC 27540

4.6 (23 reviews)

Overview:
Prolawn is a lawn care service located in Holly Springs, NC. With over eight years of experience in the industry, Prolawn provides quality lawn maintenance and management services to both residential and commercial properties.

Services Provided:
– Weed control
– Lawn fertilization
– Shrub trimming
– Mulching

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (919) 577-8155
Website: http://prolawn-nc.com/

Customer Reviews and Sentiment:
Prolawn has received a mix of reviews and currently holds a rating of 4.6 stars based on 23 reviews across platforms.

Positive feedback highlights the company’s professional service, responsiveness, and quality results. Customers have expressed satisfaction with the improvement of their lawns and the ease of working with the staff.

Examples of positive reviews include:
“I have used many lawn services but Prolawn has stood out… Quality and professional service!!!” – Scott Plantan
“I’ve been using ProLawn for about 15 years. The owner Mark is so easy to work with and my yard looks great!” – Bo Singleton
“Wonderful to work with!” – Cecile Paiva

However, there are notable complaints regarding poor service delivery and customer service responsiveness. Some customers mentioned dissatisfaction with the handling of specific lawn issues and subsequent lack of communication or support.

Examples of negative reviews include:
“I would give them a zero if I could… refused to accept my calls and then blocked my number.” – Lola Lawson
“I would not recommend them at all… forgot the customer service.” – Arpit Parikh

Review Summary:
Positive Sentiments: Professional service, quality results, responsiveness, ease of communication.
Negative Sentiments: Poor service delivery, lack of communication, customer service issues.

Additional Ratings:
BirdEye: 4.6 stars based on 23 reviews, indicating a trend of customer satisfaction with occasional issues.
Total Lead Smart Rating: 7.5

Conclusion:
Prolawn appears to be a reputable option for lawn care services in Holly Springs, NC, recognized for its professional approach and satisfactory results. However, potential customers should consider the mixed reviews and customer service issues before engaging with the company.

Member Since August 2024

Listing Id 558936

Contact Info

4425 Forest Dr, Holly Springs, NC 27540
(919) 577-8155
Lead Smart Rating :
7.5/10.0

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Listing location

4425 Forest Dr, Holly Springs, NC 27540

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Reviews

Scott Plantan

11 months ago

I have used many lawn services but Prolawn has stood out from the others. I’ve been a customer for about 8 years and my lawn has never looked so good. Quality and professional service!!!

Cecile Paiva

11 months ago

We have been using ProLawn for our business for a few years now. They come out and handle our weed control for our storage lot. Wonderful to work with!

Rick Pate

a year ago

I will say that Prolawn always responded right away if there was an issue by sending someone out. However, recently there has not been any action taken with my lawn that looks really bad this Spring. Some of that is due to the wet weather but most of it seems to be from the timing or lack of pre-emergence. Their answer last time to me was a price increase which Im not sure how that fixes the issue so I declined and am looking for a new service.

Patrick Boylan

2 years ago

Very pleased with the results of the first application!

Bo Singleton

2 years ago

I’ve been using ProLawn for about 15 years. The owner Mark is so easy to work with and my yard looks great!

Davinder Chandan

2 years ago

Good service good price

jim heil

2 years ago

Do great job price is always fair

Lola Lawson

2 years ago

I would give them a zero if i could. I paid for service that they did not do, i proved it to them by showing that noone had even been in my back yard. When they came back out and sprayed my whole yard, my yard died.when i called they refused to accept my calls and then blocked my number. I went to their office and they were rude and would not discuss it. When you get caught this is how you act. I recommend you stay away from this company.

Arpit Parikh

3 years ago

I would not recommend them at all. Seems they become very big company and forgot the customer service.

Sharon Henderson

4 years ago

I have used this company for as long as I can remember. They always trim my shrubs and mulch for me. Wonderful company.