Urban Landworks ( Lawn Mowing Div.)

Patricia Russell

5 months ago

We have worked with Urban for a few years now and they have always been honest, willing to work with us, communicating well and they do great work! Whether it’s mowing, mulch, hardscape and landscaping they have done great!!

Andy Pants

5 months ago

I have used urban landworks for close to 6 years now. i have them for lawn mowing, fertilizing, mosquito applications as well as snow plowing. they have also done a great job i would recommend this company to anybody looking for a lawn service company.

Nancy

5 months ago

We have two homes serviced by Urban Landworks. We started out with lawn mowing and then fertilizing with one home. The next year we added our other residence and snow plowing for both. I’ve been very pleased with their responsiveness and attention to detail. They have been available when I have needed to contact them and I have enjoyed the special care that Mike Draper has made with our properties. Their billing portal makes it easy to see and pay my bills or I could use their autopay. I highly recommend them.

Miguel bigsand

6 months ago

I have used Urban Landworks Lawn mowing service for well over 10 years. I have ben super happy with the mowing service, I have the yearly platinum service with them. That includes lawn mowing, spring and fall clean ups, Fertilizing and weed control and aeration with seeding, snowplowing I pay with ACH and they deduct it automatically, very well run company. I love the new email updates

Rei Schindeldecker

6 months ago

I’ve been an Urban Landworks customer for ~three seasons now. The first season mostly went as planned. The following two were under new management. A huge pile of leaves from our yard were left in the street for several days before being collected, which only happened because I sent an e-mail requesting it. On more than one occasion it looked like my lawn wasn’t even mowed. Twice in 2023 I received e-mails with significant past due balances (July for over $600 & December for over $1000), despite being set up for automatic payments and receiving an e-mail in July assuring me and confirming that auto-pay was set up going forward after the first issue I encountered. I was told that they encountered an issue with their automatic payment system, but they appatently did not notify clients. That’s a lot of money to cough up at once, so we agreed the invoices would be processed separately over three months. Suddenly at the beginning of January I noticed that all of the invoices were processed at once which left my account negative which left me unable to pay my mortgage necessary bills. When I e-mailed Urban Landworks, the woman in the billing department (Patty, whom I had contact with in all of my other e-mails pertaining to auto-pay issues) said she was on vacation and was sorry and to contact my bank–I was not offered a refund at that time, which would have been the simpler solution. Eventually, they did reluctantly agree to refunding two of the invoices. What this tells me is that there is little to no communication within the company, and there’s no communication with clients. It’s a very poorly run business, and there is no accountability. Yes, I should have been watching my account more closely, but I placed my trust in the company who had assured me my automatic payments were set up appropriately. I agree with the other review on here to steer clear of this company and take your business elsewhere unless you enjoy the headache.

Eric Carr

a year ago

Poor service, poor customer service. I will never use Urban Landworks again I moved to Bloomington May 2022 and was looking for a good local company to do fall cleanup. I got a fair price from Mike Draper in September and asked to be added to the schedule. In December I received an invoice for $250, but I didnt think anyone came to do my yard. I asked Mike via text, he replied “OK thanks” ? I called and couldnt get a call back from Mike, so I emailed the group. No reply to multiple emails in early December. I had a health problem then develop at that time, so did not keep following up because I lost track of it. I never got any reply or follow up from anyone at Urban Landworks. I received another past due notice in February and again asked if my yard was actually done. The owner Mike Bollinger said leaves arent his department and he would look in to it for me. Again, no follow up, nothing back. This is the OWNER of the company! Yet again past due notice in March, again I ask. I’m sending inquiries in March for service [done or not done??] in November. Needless to say I’m getting pretty frustrated. Are leaves sitting on my yard underneath snow all winter? I’m finally sent by Mike Bollinger the owner a screenshot that claims they went to my yard on 11/1 for 45 minutes of cleanup. He says it was “round 1” and a 2nd round was planned, but they never got to it because of the snow. Firstly, I would never have agreed to pay $250 x 2 = $500 ?! for my 1/3 acre yard. Secondly, I would never have agreed to hire a company that wont actually finish my yard! I would have gone with a different company, which is what I’ll do next season. Adding ‘insult to injury’, Mike Bollinger then insults my intelligence in his final email. I strongly recommend steering clear of Urban Landworks for yard care.

Sarah Mcdermeit

a year ago

They do an awesome job for my parents! Always have!