LawnStarter Lawn Care Service

Max V

2 months ago

I would rather go out and hand cut my lawn using a pair of scissors than use Lawn Starter again. I initially began using LS last fall and that worked well. The crew came when they said they would and they did a good job. It wasn’t until I resumed services–or attempted to–in May (this month) that I ran into problems. As spring rolled in my grass started growing fast. So after a few days I said I should resume services. I did so and scheduled a servicing. It said it wouldn’t be till the end of the week which gave my grass the rest of that week to grow. Not ideal but no issues yet. My appointment was scheduled for Friday. Friday came and went and I never heard from anyone. I got back from work late at night and my lawn was the same. I finally contacted someone on Sunday and I was given some excuse about equipment breaking. Ok fine. Things happen I get it. So I was told by the crew I was rescheduled for Monday. Monday came and went and I was messaged telling they weren’t able to come out due to “inclement weather.” Well, I live here and I can assure you there was not inclement weather. Not even remotely. So I was rescheduled for Tuesday. Tuesday came and went and again got a no-call, no-show. Wednesday morning I called and got a hold of the support line. I was told he got ahold of the crew and that they would be at my house around 4:30 and would message me when they were on their way. Well yet again 4:30 came and went and once again there no call, and no show. So at around 6:30 I called support again and was told they were unable to get ahold of the crew and that the best they could do is just send them another reminder. Meanwhile my grass already had grown like crazy from the week before and now the next week was already over halfway through and still no servicing. They also lied to me when they said I was given a window of Tuesday through Wednesday. The only two pieces of communication I was given say Tuesday, nothing about Wednesday. And either way my service was not completed on either day. So it’s now almost another entire week and i still have not had my service completed and can’t get ahold of my crew. They have failed miserably to communicate with me, have lied to me, and then gone radio silent. But not before taking my payment. That they were very quick with. There was no delay with that, just following through on the services I scheduled. Absolute scam.

Bill Cleveland

2 months ago

LawnStarter Lawn Care Service is some sort of nationalized service that contracts to separate individuals to care for your lawn. The people who show up to mow your lawn are not employees of LawnStarter. Their phone customer service requires more information than a health insurer to be able to access the account and all the accessibility of a cable company’s customer service. Vanessa was rather rude when sticking to their “policy” and, even after 20 minutes, most of it on hold, even after the call back because they are too busy to answer the phone option, it was a major event to get my account cancelled. When we got a new contractor this year, it was not communicated that they were to only work in our back yard. Thankfully they only blew the leaves from around the $10,000 in landscaping in our front yard and did not mow them down. Of course, leaving the leaf pile in our driveway was by no means an inconvenience. In 2 weeks, the contractor did not receive clarification to not mow our front yard. They also parked their vehicle which was leaking oil in our driveway. If you want detached, non local service, go with LawnStarter.

D B

2 months ago

They are doing a super great job so far! Very pleased with their work and the detail of it.

PHILIP ABRAHAM

2 months ago

They want to charge over $160 a cut for my 1 acre of land. Then she wouldn’t let me speak to a manager so we could better understand what the $160 actually entailed.

Susan Bauer

2 months ago

We are scheduled for April 20, 21 or 22. Today is 22nd and haven’t heard or seen from Oscar. It is 5:49pm now. Please contact me. Thank you

Patrick Plank

8 months ago

I have always been happy with the professional, fast , and responsible service from Lawn Starter. Jacob does a great job of responding to questions and keeps me informed on any updates to my regular schedule, and the reason for a change.

Jerry Root

9 months ago

Friendly and prompt service.

Joseph Russo

11 months ago

I paid for mowing, edging and trimming. I have two properties that were assigned to a provider. One property the back yard wasn’t mowed at all and on both properties no edging of the sidewailks and driveways were done. I called and they came back out to complete the job. The provider who’s name is Ryan didn’t do anything and marked the job as complete. I called Lawn Starter and they offered me a $15 refund. I refused and told them that on their website it says that if I am not completely satisfied with the results I am entitled to a full refund. I’m still waiting for that refund.

Kent Handelsman

a year ago

This referral service started out great. But their referred parties do the bait and switch, great job once, then not. Then they next referred provider bails on the last day of their committed deal. Idea is interesting, but they have no controls over whom they send. We had to fire them. P.S., LawnStarter said they would be in-touch, which has not occurred. When I messaged them on their app (there is no support phone number) the auto-response email said I should allow 3 days for a reply. Then I would be 14 days without lawn care. ;-( P.P.S Erin from LawnStarter did ultimately call and offer to personally pick and validate another service provider, but it was past my deadline and I had already moved on. Erin contacted me because of this review, not because of my comments and requests entered into the tool in my attempts at help. I still do not recommend this business since they are acting as a middle broker, but not really engaged in your satisfaction, at least in a timely manner. The service asks immediately after being notified by the provider whether the service was successful or not and offers you the ability to tip, though nothing clear as to whether that actually goes to the service provider. And a dissatisfied report does cause them to ask what you want done, but it does not monitor whether the services were made right and does not provide a vehicle to contact them other than enter a request in the app, which they want 3 days to respond to.

Loren Ross

a year ago

Don’t use this service! They made promises for nearly three weeks to return after mowing half my lawn but never showed up. Now my lawn is overgrown and will have to pay extra to get someone else to mow.