Overview:
LawnStarter Lawn Care Service is a lawn care company located in New Haven, CT, offering essential lawn maintenance services. Despite its promising service category, the company has garnered mixed reviews reflecting customer concerns about reliability and quality.
Services Provided:
– Lawn mowing
– Lawn maintenance
– Customer support
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (203) 693-8305
Website: https://www.lawnstarter.com/new-haven-ct-lawn-care
Customer Reviews and Sentiment:
LawnStarter Lawn Care Service has a rating of 3.4 stars based on 63 reviews.
Examples of positive reviews include:
“I was very pleased with how the lawn looked.” – Rita Jackson
“Great service overall when it finally happened!” – Stephanie Rank
Negative feedback emphasizes issues with service reliability and customer support:
“Work is always incomplete and messy.” – Diana L. DelGuidice
“This company is absolutely atrocious.” – Shawn Carey
Review Summary:
Positive Sentiments: Good lawn appearance when service is performed, some appreciation for the responsiveness of the app.
Negative Sentiments: Poor communication, inconsistent service, canceled appointments, and overall dissatisfaction with customer support.
Additional Ratings:
BirdEye: 3.4 stars based on 63 reviews, indicating significant customer dissatisfaction with recurring service issues.
Better Business Bureau (BBB): The business has a profile but is not accredited; the BBB rating is NR (No Rating), with multiple complaints in the last three years regarding service failures.
Total Lead Smart Rating: 3.3
Conclusion:
LawnStarter Lawn Care Service in New Haven, CT, faces significant challenges in meeting customer expectations, particularly regarding reliability and service quality. Prospective customers should weigh these issues against the positive sentiments expressed in a few reviews before making a decision.
Member Since September 2024
Listing Id 577651