Top Notch Turf and Pest

Arnie Newton

a month ago

This Company is Amazing! Professional & Knowledgable. I’ve been a loyal customer since 2016.

Brittney Kingsbury

a month ago

They let their employees talk to you any type of way and will cancel your services and keep your money. Don’t recommend. Paid for inside services and they only scheduled the outside service. They definitely don’t know how to run a business. Would not recommend doing business with people like them. Their desk clerk obviously hates her job if she can’t break down and explain a bill or the services.

Jeremy Deters

2 months ago

I hired them last year for a one time lawn aeration. The sales guy told me their plug aerator goes about 6″ so I left my grass a little long (like 2″). In reality their machine penetrated about 1/2″ – 1″. In some places it did nothing. I would have been better off renting an aerator and doing it myself. They were on time and did perform the service so I paid them, thinking next time I would do it myself or hire a different company. I thought the transaction was completed. Fast forward a year. Today I got a call from TnT but my phone flagged it as spam so I didn’t answer. Fortunately they followed up with a text telling me they had me on their schedule to aerate my lawn the next day. I had to call them to cancel a service I never asked for. I was very clear last year I wanted a one time aeration. Why give me less than 24 hr notice that you plan to perform a service I didn’t ask for. Why not call me to set a schedule instead of scheduling it for me. What if I didn’t see my text and call to cancel. What if I had moved and didn’t even own the same yard they were planning on treating? I’m not saying to avoid TnT, but be prepared to deal with some questionable business practices. I told them on the phone and by text to cancel any and all services they have me signed up for. We’ll see what happens next year.

Richard Melton

5 months ago

We highly recommend TNT lawn care. We have worked with David and he stands out for being personal, attentive, and extremely responsive to every concern we’ve raised about our plants and yard. His years of experience help distinguish TNT from other service companies. Additionally Austin has offered support and problem solving expertise.

Tracy Evans

5 months ago

Awesome staff, I have the best yard in the neighborhood.

Dax Daxtasy Neal

9 months ago

Was a customer for many, many years, but I became tired of the incessant phone calls and emails. The telemarketing vibe is the only reason I moved my business after so long as a customer. Super annoying.

Jesse n Megan Tibbs

10 months ago

Great staff & very understanding! I sleep during the day cuz I work nights & they know that & r very quiet not to wake me up when they come. Highly recommend

Scott Sivard

a year ago

Customer for about a year. They did a pretty good job on the yard. took a 5 month break came back requesting similar pricing and it had rose about 40%. Other providers were happy to compete.

Will Carter

a year ago

While their staff is knowledgeable and friendly, i found that they used “dark patterns” in their sales process. My experience: I called for a quote to aerate my lawn. They sent a person to my house that evening after work. That employee was knowledgeable and friendly. He told me that the price would be $50 every three months for lawn treatments and $60 every three months for pest treatments. Now this part was my fault for misunderstanding what he said. What he meant was that lawn treatments are $50 per treatment of which there are seven per year. The pest treatments are $60 per treatment of which there are 4 per year. That is a total of $590 per year. I misunderstood and thought it was $240 per year. That’s my fault. This next part is where I became frustrated with TNT. They said they could aerate my lawn for $150 but they didn’t want to do it during the fall because the ground was too hard and it would be a lot of work to get it done. I would have been happy to pay more for them to do the hard work. Since that was the main reason I called for the quote, I told them thank you for coming out, I’ll talk about this with my wife and call them back. He asked if I wanted to start the treatments and I said I was interested (at this point I was still thinking it was $240 per year) but I’d need to talk to my wife about it. Then he said that I needed to sign his iPad so that he could prove to his boss that he came and gave me a quote. I was busy thinking about getting dinner on the grill so I didn’t think about how odd it was for me to sign a quote. A few days later I see TNT employees treating my lawn on the security cameras. Then I get a bill from TNT. I let them know that I didn’t realize that I had signed up for the treatment subscription plan. They tell me that they already treated my lawn so I owe them money. So I paid the money, thinking to myself, okay, I allowed myself to get conned, that’s my fault. Then a few months later they send me another bill for another treatment. At this point I find out that it’s $110 everytime they come out to treat the lawn and the pests. So I tell them alright, I definitely need to cancel this subscription because that is allot more than I am budgeting for my lawn care. We will see if they come out again and treat the lawn without approval a third time. If they come out without asking again, I will not be paying because I told them I wanted my subscription cancelled. I understand the first two times were my fault for not paying close enough attention during the quote. But now that I’ve specifically told them on the phone that I want them to cancel my subscription, hopefully they don’t try to use the excuse of “we already treated your lawn, so you have to pay us.”

Jason Cushing

2 years ago

After several years of service, we decided t o change companies. We became very disappointed in customer service.