Salcido Home Solutions in Tyler, Texas 75704

Salcido Home Solutions

12549 State Hwy 64, Tyler, TX 75704

4.8 (135 reviews)

Overview:
Salcido Home Solutions is a landscaping company located in Tyler, TX. They provide a wide range of services to maintain and enhance outdoor spaces, with a strong focus on customer satisfaction and professional service.

Services Provided:
Lawn care, sprinkler system repair, landscaping maintenance, snow removal, and shrubbery trimming.

Hours of Operation:
Monday to Saturday: 8 AM to 6 PM

Contact Information:
Phone: (903) 502-0669
Website: https://salcidohome.solutions/

Customer Reviews and Sentiment:
Salcido Home Solutions has received a strong overall rating of 4.8 stars based on 135 reviews.

Positive feedback highlights the company’s professionalism, responsive service, and friendly, knowledgeable staff. Customers appreciate the high-quality work done by the team and the excellent communication.

Examples of positive reviews include:
“Elija & Conner diagnosed the problem & repaired it very quickly.” – Darrell Chase
“They go way beyond to make sure our new sod is treated with care.” – Hallye Terrell
“…treated you like family.” – Justin Carpenter

The negative feedback mainly revolves around a significant billing issue and poor communication after the service was rendered. There has been one notable complaint regarding a large discrepancy between the estimated and final charges, coupled with a lack of response from customer service.

Examples of negative reviews include:
“I’ve never dealt with as unprofessional a company as this one.” – Katie Sanders

Review Summary:
Positive Sentiments: Professional service, promptness, quality work, friendly staff, and good communication.
Negative Sentiments: Issues with billing transparency, poor follow-up, and lack of communication with management.

Additional Ratings:
BirdEye: 4.6 stars based on 135 reviews, reflecting a similar trend of customer satisfaction with some isolated issues.
Better Business Bureau (BBB): The business has a profile and is not accredited, with a rating of NR (No Rating) due to unresolved complaints primarily related to billing issues.

Total Lead Smart Rating: 8.1

Conclusion:
Salcido Home Solutions is a reputable choice for landscaping services in Tyler, TX, recognized for their professional approach and quality workmanship. However, potential customers should be cautious of the complaints regarding billing and communication issues, and it may be wise to clarify service details upfront before engaging their services.

Member Since September 2024

Listing Id 602321

Contact Info

12549 State Hwy 64, Tyler, TX 75704
(903) 502-0669
Lead Smart Rating :
8.1/10.0

Get A Quote Claim

Listing location

12549 State Hwy 64, Tyler, TX 75704

Get Direction

Reviews

Darrell Chase

2 weeks ago

Elija & Conner diagnosed the problem & repaired it very quickly. These guys know what they’re doing!

Kinlie Anderson

3 weeks ago

Professional and consistent crew! Will and Ashton do a great job and we appreciate their hard work. Highly recommend.

Jane Jennings

3 weeks ago

Young man was AWESOME!!! Very sweet!!…knowledgeable, took time with me and let me talk

Matt Smith

a month ago

Prompt and friendly service. Conner fixed my issues and explained what he did. Thank you!

Galen Morrison

a month ago

Very professional service in taking care of my sprinkler system repair.

Hallye Terrell

2 months ago

Ashton & Isaiah are a great team and have taken such great care of our lawn. They go way beyond to make sure our new sod is treated with care and seem to really love their jobs and customers. Thanks, guys!

Patricia Honc

2 months ago

Salcido is taking care of yards for the HOA in our subdivision this year and has been doing a very good job. Recently, they came and trimmed back shrubbery, etc. They did a very nice job, taking time to make sure we all agreed what to trim and how much. That crew was Ashton, Isaiah, Adam, Josh, and Carlos. Then a few days later some of the men rang the doorbell and asked if we wanted the front bed weeded! It really needed it and now looks beautiful!! Thank you so much Anselmo and Gonzalo for that extra work. Great job all!!

Justin Carpenter

2 months ago

They do a great job! Highly recommended!! Roy will take care of you and he sees his customers as more than just a $ sign. He treats you like family. Their workers are also extremely curious and polite.

Katie Sanders

2 months ago

I’m not one to write negative reviews but we had the worst experience with Salcido and have tried to work things out with them to no avail. My husband hired them to pick up leaves and sticks from our house. They sent a quote prior to us hiring them with a total cost. When we got our final bill it was $1,000 more than what the estimated total cost was. They made an error on the estimate by not including the number of hours and number of employees in their estimate. It was their error. We would not have chosen this service had they given us that information. They make you put a card on file before the service so they’ve charged our card and now won’t communicate with us. When we’ve tried to call to work this out, their operations guy said “he’d work something out” and never called us back. When I tried to call his boss on multiple occasions, I was told his boss “in a meeting” every time and even though I left my contact information was never called back. We’ve even gotten the BBB involved and they won’t contact them back either regarding this issue. I’ve never dealt with as unprofessional a company as this one and would not recommend using this company.

Chris Blackwell

2 months ago

Ashton & his assistant, Isaiah, arrived promptly to inspect my garage door following a lightning strike. Both young men were very respectful, polite and friendly. Isaiah even volunteered to take my trash to the road for me! I found Ashton to be very knowledgeable and forthcoming in explaining my options to provide the best service possible. Rarely does one find men of integrity today. Both Ashton & Isaiah demonstrated professionalism and quality customer service. They are a real joy to work with.