Pinnacle Landscapes LLC in Lakeway, Texas 78734

Pinnacle Landscapes LLC

2009 Ranch Rd 620 N Suite 130, Lakeway, TX 78734

1.5 (8 reviews)

Overview:
Pinnacle Landscapes LLC is a landscaping company located in Lakeway, Texas. The company offers various landscaping services, including installation of grass, trees, shrubs, and irrigation systems for both residential and commercial clients.

Services Provided:
Landscaping installation, grass planting, tree and shrub planting, irrigation system installation, general outdoor maintenance.

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (512) 266-2166

Customer Reviews and Sentiment:
Pinnacle Landscapes LLC has received unfavorable reviews across multiple platforms:

Google Reviews: 1.5 stars based on 8 reviews.

The feedback is overwhelmingly negative, with multiple customers expressing severe dissatisfaction with the quality of work, communication issues, and customer service.

Examples of negative reviews include:
“WORSE workers, and the owner is a careless person.” – Juana Santoyo
“Communication is very hard because none of them speak English.” – Austin Texas
“Quality of landscape work is terrible…” – Estevan Torres

A singular positive review praised the company’s internal culture and work environment, yet this sentiment does not reflect their customer-facing services.

Review Summary:
Positive Sentiments: Good quality work environment noted by one former employee.
Negative Sentiments: Poor quality of work, difficult communication, and lack of customer service.

Additional Ratings:
BirdEye: 1.5 stars based on 8 reviews, indicating a consistent trend of customer dissatisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited with a BBB rating of NR (No Rating).

Total Lead Smart Rating: 2.0

Conclusion:
Pinnacle Landscapes LLC is a poorly rated landscaping service in Lakeway, TX, with numerous complaints regarding the quality of their work and customer service. Potential customers should exercise caution and consider alternative landscaping options based on the largely negative feedback.

Member Since September 2024

Listing Id 565275

Contact Info

2009 Ranch Rd 620 N Suite 130, Lakeway, TX 78734
(512) 266-2166
Lead Smart Rating :
2.0/10.0

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Listing location

2009 Ranch Rd 620 N Suite 130, Lakeway, TX 78734

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Reviews

Juana Santoyo

a year ago

WORSE workers ,, and the owner is a careless person

Austin Texas

a year ago

Pinnacle landscaping was responsible for my new home installing landscaping, grass both from and back, planting trees, scrubs, and other junks plants, sprinklers and dripping line, etc…) thru builder in austin, Texas (in the Easton Park) 01/2023. The crews doing the work take more break than actual work times. 2 days of work and still not finished. BAD 45gals (2) oak trees, junk scrubs and plants, the crews just doing a bad labor without any landscaping planning at all. Communication is very hard because non of them speak English. They don’t clean after their messes… Whether for your home, business or Home Builder…MUST choose careful throughout the entire process and their promise time is a joke.

Hilaire Thornal

2 years ago

Rude and overpriced. And horrible drivers. I almost got hit by one of their trucks in my own neighborhood.

Joe Burns

4 years ago

Terrible, horrible, rude, over priced, irresponsible.. it gets worse..

Estevan Torres

5 years ago

Quality of landscape work is terrible. My yard is like walking on sand it’s so uneven. The unfortunate part about it is that they are contracted with a reputable builder, so we’re stuck with it.

Gio Gogetter

6 years ago

Great landscape company with good quality work. Also a great company to work for if you have the experience .. they promote within the company with good pay rate ..

Ricardo Chapa

7 years ago

Pinnacle installed our irrigation system. I had a leak so I called them up to come evaluate and fix the problem. I called and spoke to a man. He took my information, acknowledged they had installed our system, said someone would be out to our property within 48hrs. Two days came and went and nobody called or stopped by. My wife then called and spoke with a lady. The lady apologized profusely and told us that they had no history of my call and that is why nobody came out to fix the problem. They would get right on it and send somebody out within 48 hrs. Again, two days came and went and nobody called or came out to fix our leak. This is ridiculous. We ended up just calling someone else and they came out immediately and fixed the problem. I would not recommend Pinnacle to anyone.