Swan’s Lawn

Overview:
Swan’s Lawn is a landscaping company located in Grandview, MO, providing a variety of lawn care and landscaping services to both residential and commercial clients. While they have a history of servicing various properties, the company has faced challenges regarding customer satisfaction.

Services Provided:
– Lawn maintenance
– Landscaping services
– Snow removal
– Drain installation

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (816) 779-7100
Website: http://swanlawn.com/

Customer Reviews and Sentiment:
Swan’s Lawn has garnered mixed reviews across multiple platforms, reflecting a variety of customer experiences:

Google Reviews: 3.1 stars based on 16 reviews.

Positive feedback underscores the professionalism of the staff and the effectiveness of their services, particularly in successful landscaping projects.
Examples of positive reviews include:
“Very professional staff.” – Leslie Monsees
“Swan’s has impressed me from day 1… their invoicing is always on time and perfect!” – Danielle Coyle
“We battled a water problem… very happy with Swan’s Lawn as they corrected our problem.” – Jo Lynn Lane

However, several customers have expressed serious dissatisfaction, citing poor customer service and incidents where property damage occurred.
Examples of negative reviews include:
“They have zero regard for residence property!!!” – Sharon Paine
“Awful customer service and will damage… vehicles.” – Cody Berry
“I would use extreme caution hiring this company.” – Zachary Moffett

Review Summary:
Positive Sentiments: Professional staff, effective landscaping solutions, timely invoicing, and successful problem resolution.
Negative Sentiments: Poor customer service, incidents of property damage, and lack of accountability for mistakes.

Additional Ratings:
BirdEye: 3.1 stars based on 16 reviews, indicating a similar trend of mixed customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and there are complaints regarding service quality.
Total Lead Smart Rating: 4.0

Conclusion:
Swan’s Lawn presents a mixed bag of customer experiences in Grandview, MO. While some clients commend the professionalism and effectiveness of their services, others have reported significant dissatisfaction due to issues like property damage and poor customer service. Potential customers should weigh these factors carefully before engaging with Swan’s Lawn.