Urban Escapes in Eagan, Minnesota 55121

Urban Escapes

625 Yankee Doodle Rd #140, Eagan, MN 55121

3.5 (6 reviews)

Overview:
Urban Escapes is a landscaping company located in Eagan, MN, specializing in a variety of outdoor projects including landscaping design and installation, as well as pool installations.

Services Provided:
– Landscaping design
– In-ground pool installations
– General landscaping services
– Customer service and project management

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (612) 964-4283
Website: http://www.urbanescapesmn.com/

Customer Reviews and Sentiment:
Urban Escapes has received mixed reviews from customers:

Google Reviews: 3.5 stars based on 6 reviews.

Positive feedback highlights exceptional customer service and project execution. Customers have praised their responsiveness and the quality of the landscaping work.

Examples of positive reviews include:
“Working with Courtney at Urban Escapes was such a lucky pairing for me!” – Rebecca Suess
“Great Customer Service and Excellent work!! Would highly recommend!” – Patrick Lorence

Negative feedback mostly focuses on service issues, including unsatisfactory lawn care and poor job execution.

Examples of negative reviews include:
“Worst job I have ever in my life seen so bad…” – Donna Mitchell
“Their plowing is not the greatest” – Jay Smith

Review Summary:
Positive Sentiments: Exceptional customer service, high-quality landscaping work, responsive management, and hard-working crews.
Negative Sentiments: Issues with service quality, particularly in lawn care, and customer dissatisfaction voiced in specific instances.

Additional Ratings:
BirdEye: 3.5 stars based on 6 reviews, correlating with the mixed sentiments observed.
Total Lead Smart Rating: 6.0

Conclusion:
Urban Escapes offers reliable landscaping services in Eagan, MN, with a particular focus on customer satisfaction and project management. However, potential clients should consider the mixed reviews, particularly regarding service quality, before proceeding with their projects.

Member Since August 2024

Listing Id 546921

Contact Info

625 Yankee Doodle Rd #140, Eagan, MN 55121
(612) 964-4283
Lead Smart Rating :
6.0/10.0

Get A Quote Claim

Listing location

625 Yankee Doodle Rd #140, Eagan, MN 55121

Get Direction

Reviews

Donna Mitchell

a year ago

Worst job I have ever in my life seen so bad they would not come and get my trash yesterday because the dumpster is plowed in. Has no conception of a good job

Jay Smith

a year ago

Their plowing is not the greatest

Rebecca Suess

2 years ago

Working with Courtney at Urban Escapes was such a lucky pairing for me! We were putting in an in-ground pool and Courtney was recommended to me by my pool builder. My first conversation with Courtney was Sept/Oct 2021 to get some ideas on the table for my project spring 2022. We met for the first time in Dec 2021 to start the process. When he came over he shared that he had also done landscaping for one of my neighbors! I was so excited because, as I told him, I loved their backyard and wanted to use that as inspiration. When Courtney showed us the first draft of a plan for our backyard I was completely amazed! We were working with a stunted budget since we ended up needing a retaining wall that we were not planning on and that ate almost half the budget. Courtney was able to work with what was left and gave us an amazing backyard oasis! I was so impressed with the customer service throughout the entire project. Once the project was started the Urban Escapes crews were all amazing and such hard workers! They were here 10-12 hours a day! The most shocking thing to me was that Courtney also showed up almost daily to check on the project and make sure we were progressing and staying on schedule. It only took about 3 weeks from start of project to our first swim! Our backyard is beautiful and it is only the tip of the iceberg! I will use Urban Escapes again and again for future landscaping projects. Courtney has amazing ideas, fantastic vision, and is so well connected that your project will be smooth as silk with minimal schedule disruptions. I am looking forward to many future projects with Urban Escapes!

Patrick Lorence

3 years ago

Great Customer Service and Excellent work!! Would highly recommend!