College Park-MD

Matt Boucher

Remodelmate 10 months ago

My wife and I were very disappointed by our experience attempting to work with Remodelmate. The only positive thing I can say is that we didn’t have to sign a contract for the whole project up front, and that allowed us to back out after it became clear that they were not being upfront about how much they were going to charge us for the work when all was said and done. We first contacted Remodelmate in March 2022 after realizing that there was significant damage to the sewer drain pipe connecting to the toilet in the bathroom of our fixer-upper. Because we knew this was going to be a big issue, we jumped on a call with Chad early-on to confirm that repairing/replacing this was included in the estimate (list of “Milestones”) they provided so that we could fairly compare it against other estimates that also included it. Chad assured us that it was included and noted that they remodel bathrooms in various conditions with all sorts of problems, and this isn’t really that big of a deal. We made the mistake of taking his word for it. Relying on the list of Milestones and their corresponding prices, and our conversation with Chad, we decided to work with Remodelmate. We paid them a $250 deposit, an additional $500 for professional design, and purchased thousands of dollars in materials in anticipation of the start date they assigned us. Much to our surprise, when the contractor showed up on our start date they almost immediately informed us that the sewer drain was not included and would add approximately $4,500 to the cost. The contractor also informed us that a number of other charges had been omitted from the List of Milestones, and there would be significant additional charges to complete the job they helped us design. On the day the work was supposed to start, the total cost for the job went from just over $12,000 to more than $21,000. We immediately contacted Remodelmate expecting that they would honor what Chad told us with regard to the sewer drain. This time we were put in touch with Logan, who initially agreed to talk with Chad to determine whether there was a misunderstanding, but he never gave us an explanation despite repeated requests. He matter-of-factly explained that we would have to pay the full additional charge if we wanted to proceed with the work, and we never heard from Chad again. It was infuriating. We did not understand how Remodelmate could provide us with a design, and what we understood was a complete estimate, only to then say they left out almost half of the steps needed to complete the project as designed. To their credit, Remodelmate ultimately acknowledged mistakes were made and offered a couple of small freebies, but nothing that came close to making up for grossly underestimating the cost of the work, which caused us to choose them in the first place. We were fortunate that at the time we realized who we were dealing with we were only out the $750 + materials, and still had the option to walk away. I’m thankful that we were able to find another reputable company to do the work that was honest and up front with us about the true cost of the work. At first, I worried that may be this is just how the remodeling business works, but we didn’t have any of these problems with the company who ultimately did the work on our bathroom. If you decide to go with Remodelmate I would suggest recording any phone conversations with them and if you intend to rely on a commitment from them be sure that every word of it is in writing.

Katherine Gemmell Bostick

Grady Environmental Services 4 months ago

Grady made sure to stick with the project until we were completely satisfied!! Spruced up our basement and added a beautiful guest suite.

Susan Foord Foord

DC Services and Home Improvement 9 months ago

Very responsive and did a great job

Elizabeth Pfaffenroth

Franklin and Templeton Roofing 4 years ago

They have maintained and repaired my slate roof and copper flashing, as well as flat roof over my garage. They are very knowledgeable about older houses, honest, responsive, and reasonably priced. I highly recommend Rick Templeton.

Rebecca Getz

Evoli Roofing a week ago

We used Evoli for repairs in the house we were selling. We wanted to make sure we could sell our house for a competitive price and fast due to buying a new house. They came in and looked at everything, made suggestions to help us, and completed all the work we wanted completed. The shower looked amazing when they were finished. Our house went under contract the day after all the work was completed and we had our open house. We would definitely recommend them for all your housing needs.

Kerry Snow

CL ROOFING COMPANY a year ago

Excellent service at a very reasonable price. I’ve recommended CL ROOFING to friends, and they’ve also been very happy with the service. I’ll gladly use them again for my roof or gutter needs.

Arlene Hines

Apex Home Pros 8 months ago

I can’t say enough about Apex Home Pros. They did a fantastic job. Ty Shield came with samples for me to choose from. There was no sales pressures. I can Highly recommend them. Thank you for a superb job.