Kelly Landscaping

Overview:
Kelly Landscaping is a landscaping service located in Indianapolis, IN. The company specializes in a range of landscaping solutions, including drainage issue resolution, landscape bed cleaning, and patio installation.

Services Provided:
– Landscape design and installation
– Drainage solutions
– Lawn care and maintenance
– Patio construction
– Yard clean-up

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (317) 800-2044
Website: https://kellylandscaping.com/

Customer Reviews and Sentiment:
Kelly Landscaping has received a mix of reviews across different platforms, maintaining an overall rating of 4.2 stars based on 13 reviews.

Positive feedback emphasizes the professionalism, attention to detail, and quality of work demonstrated by the team, with many customers praising their ability to exceed expectations.

Examples of positive reviews include:
“Pat’s team solved multiple drainage issues, cleaned up my three landscape beds, and poured a new patio.” – Nathan Toles
“These guys are the best! They mulched all around my entire house…great detail and don’t cut any corners.” – Matt Taylor
“Amazing! Thorough, prompt and professional…couldn’t be happier!” – Carrie Hughes

However, negative sentiments include instances of poor communication and unprofessional behavior leading to significant customer dissatisfaction.

The complaint highlighted involved a crew mowing a newly sodded lawn without permission, causing damage during rainy conditions.

Review Summary:
Positive Sentiments: High-quality workmanship, professional behavior, responsiveness, thorough service.
Negative Sentiments: Lack of communication, unprofessional actions that resulted in customer dissatisfaction.

Additional Ratings:
BirdEye: 4.2 stars based on 13 reviews, showing a trend of customer satisfaction along with some concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint in the last three years related to service issues.
Total Lead Smart Rating: 7.5

Conclusion:
Kelly Landscaping appears to be a dependable choice for landscaping services in Indianapolis, IN, noted for their professionalism and quality of work. However, potential customers should be cautious of the mixed reviews and reported issues before engaging their services.