Southern Scape, LLC in Madison, Alabama 35758

Southern Scape, LLC

3809 Sullivan St #7, Madison, AL 35758

3.6 (50 reviews)

Overview:
Southern Scape, LLC is a landscaping company located in Madison, AL, specializing in creating beautiful outdoor spaces. They offer a variety of landscaping services including design, installation, and maintenance for both residential and commercial properties.

Services Provided:
– Landscape Design
– Hardscaping (e.g., patios, walkways)
– Planting and Edging
– Irrigation System Installation and Repair
– Outdoor Water Features
– Project Management

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends.

Contact Information:
Phone: (256) 746-1001
Website: http://www.southernscape.com/

Customer Reviews and Sentiment:
Southern Scape, LLC has received mixed reviews across various platforms:

Google Reviews: 3.6 stars based on 50 reviews.

Positive feedback emphasizes the high-quality workmanship, professional project management, and communication, particularly praising the efforts of team members like Terrell and Sloan. Customers noted their satisfaction with completed projects such as patios and irrigation systems.

Examples of positive reviews include:
“Greg went ABOVE and BEYOND to make sure problems were corrected.” – Cee Cee
“All the work they did was top notch, and we are delighted with the results.” – Bruce Weddendorf
“Terrell was an awesome Sales Representative to communicate with.” – Jennifer Bowen

However, some negative sentiments emerged regarding project delays, unresolved issues, and dissatisfaction with worker training and management.

Example of a negative review:
“They sent improperly trained workers… it had to be completely deconstructed and started over.” – Forrest Weeks

Review Summary:
Positive Sentiments: High-quality workmanship, effective communication, professional project management.
Negative Sentiments: Project delays, issues with training and management, unresolved follow-up on complaints.

Additional Ratings:
BirdEye: 3.6 stars based on 50 reviews, indicating a trend of customer satisfaction but also highlighting issues.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of NR (No Rating), with a few complaints noted regarding project management and service issues.
Total Lead Smart Rating: 6.5/10

Conclusion:
Southern Scape, LLC is a competent choice for landscaping services in Madison, AL, known for its attention to detail and quality work. However, prospective clients should consider the reported issues regarding project management and worker training before making a final decision.

Member Since September 2024

Listing Id 570154

Contact Info

3809 Sullivan St #7, Madison, AL 35758
(256) 746-1001
Lead Smart Rating :
6.5/10.0

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3809 Sullivan St #7, Madison, AL 35758

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Reviews

Cee Cee

2 weeks ago

This is an update to a previous review I decided to remove. Even though the previous owners of Southern Scape refused to correct issues I was having right after install of my pool, the new owner Greg Shaw went ABOVE and BEYOND to make sure problems were corrected. Greg I am so grateful for everything you have done even though you didn’t have to! I highly recommend Southern Scape!!

Bruce Weddendorf

3 weeks ago

We hired Southern Scape LLC to design and build a stone paved patio with a fire pit, seating wall and a water feature in our back yard. Also they built stone paved walkways connecting this to our house, and re-did the planting beds and edging in that area. They also re-routed and re-worked our irrigation system and did some planting. All the work they did was top notch, and we are delighted with the results. The project took a bit longer than planned, but it was not an issue for us and they communicated clearly and were very easy to work with throughout the process. We highly recommend them, especially our project manager Sloan.

Jennifer Bowen

2 months ago

Terrell was an awesome Sales Representative to communicate with and set our vision into motion. He then turned us to Sloan the Project Manager that executed the job successfully. Would definitely do future work with them.

Bertha Maria Cuadra

2 months ago

Terrell was easy to work with. I had hired a different company a few years ago and regretted it. This is the second company I’ve had to working on my landscaping and am pleased. Would definitely recommend them.

Ty Farr

2 months ago

Terrell Suggs and his crew did a great job with my back yard refresh project.

Forrest Weeks

2 months ago

I used SS for a large patio project. They sent improperly trained workers and I felt like a project manager. After it was 75% complete it had to be completely deconstructed and started over. It was finally completed after several weeks of delays. Within a few weeks the polymeric sand began to fail. It’s now been two years of waiting for them to honor their commitment to fix it. Others in my neighborhood have experienced similar issues.

Ron Williams

2 months ago

Starting with Sales representative Terrell was very helpful. His design was very creative and we are very pleased. The Project team were excellent.

Paula Beckerdite

3 months ago

Terrell Suggs, Sloan and his crew did a fantastic job. Our project turned out beautifully and I love my BIG ROCK!!!! 🙂

Angela Jones

3 months ago

Terrell Suggs, Sloan and Cooper along with the instillation team at Southern Scape did an awesome job. Terrell came up with a solution for our rocky weed covered hillside and checked up on the progress throughout the installation. Sloan, Cooper and the team cleared the unwanted weeds and installed the plants, making sure that we were happy with the placement. I recommend Southern Scape for your outdoor projects.

Ron Trolard

3 months ago

Southern scapes did a great job