The Garden Kingdom in Glen Carbon, Illinois 62034

The Garden Kingdom

3711 IL-157, Glen Carbon, IL 62034

2.9 (16 reviews)

Overview:
The Garden Kingdom is a landscape design company located in Glen Carbon, Illinois. The business offers various landscaping services aimed at enhancing outdoor spaces, although its reputation has been marred by numerous customer complaints regarding service quality and communication.

Services Provided:
– Landscaping design
– Lawn care and maintenance
– Plant installation
– Patio construction
– Custom landscaping solutions

Hours of Operation:
Monday to Friday 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (618) 288-0101
Website: http://www.thegardenkingdom.com/

Customer Reviews and Sentiment:
Google Reviews: 2.9 stars based on 16 reviews.

Negative feedback highlights persistent issues with communication, unresponsive customer service, and dissatisfaction with landscaping results. Customers have expressed frustration due to a lack of follow-up and poor service quality.

Examples of negative reviews include:
“Called several times with questions & had to leave a message.” – Dan Johnson
“Did not follow thru with plants that died… Very poor service.” – Diane Gerstner

In contrast, there are some positive sentiments regarding specific projects that received appreciation for their quality and creativity, though they are fewer in number:
“We had 3 companies… Garden Kingdom not only gave a fair bid.” – Steve Cummings
“The crew was very pleasant.” – Nicki Herrington

Review Summary:
Positive Sentiments: Good project ideas, quality landscaping results, and pleasant work crew encountered by a minority of customers.
Negative Sentiments: Consistent issues with communication, follow-through, and overall unsatisfactory service experiences.

Additional Ratings:
BirdEye: 2.9 stars based on 16 reviews, highlighting similar concerns about customer dissatisfaction.
Total Lead Smart Rating: 3.0

Conclusion:
The Garden Kingdom appears to struggle with customer satisfaction despite a few positive project experiences. Prospective clients should thoroughly consider customer feedback and the company’s communication issues before engaging their services.

Member Since August 2024

Listing Id 554269

Contact Info

3711 IL-157, Glen Carbon, IL 62034
(618) 288-0101
Lead Smart Rating :
3.0/10.0

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Listing location

3711 IL-157, Glen Carbon, IL 62034

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Reviews

dan johnson

10 months ago

Called several times with questions & had to leave a message. Then again & could not leave a message because the mailbox was full????

Diane Gerstner

a year ago

Did not follow thru with plants that died and flowers and a bush that also died. Very poor service. Does not reply after asking a question of him. Would never recommend them

Pattie Cooper

2 years ago

Vast array of ideas come to mind when browsing for enhancing your landscape

Laurence Ramig

4 years ago

Owner is the rudest person I have ever met.

steve cummings

6 years ago

We wanted a patio. We had 3 companies come in with estimates. Garden Kingdom not only gave a fair bid, but Ken Knoll came up with some really good ideas that gave us much more than a patio. The job was done expeditiously and we were very happy with the quality and result!

Jason Brandt

6 years ago

Good luck if you can actually get anyone to answer the phone, or respond to a contact request. We’ve had this company providing our lawn service for several years. Quality has gradually declined and custom service is non-existent. They will no longer receive our business.

Nicki Herrington

6 years ago

Garden KIngdom was pleasure to work with. They cleared my front yard and then put down sod. It was so neatly done you couldn’t tell it was new. The sod was good and my yard still looks great. The crew was very pleasant.

Lamar Rob

6 years ago

No one never got back with me about my work that was done.really not very happy with results.

Sarah Cundiff

8 years ago

The Garden Kingdom has done all of our landscaping and I couldn’t be happier.

I Choose God I Choose Life

8 years ago

Called three times & spoke to someone in the office. Was assured someone would call & set up appointment for Christmas lights. Weeks later & they never did. Don’t lie to people. If you’re too busy to get new clients call & tell us!